WellBeforeReviews of wellbefore.com

Response from WellBeforeOct 16, 2025

Hi Katy, Thank you for your feedback! According to the tracking details, your package was delivered on October 16, one day before the expected delivery date. We also reached out afterward to make sure everything was okay but didn’t hear back, so we’re assuming all is well. We truly appreciate your clarity and the time you took to share your feedback — it helps us continue improving our service. 💜 Warm regards, Carina

Response from WellBeforeOct 13, 2025

Thank you for sharing your feedback. We’re very sorry for the frustration caused by your auto-ship order and the delay in our response. That’s not the experience we want for our customers, and we truly appreciate you bringing this to our attention. Our team will be reaching out to you privately to help you with this. Thank you for the feedback!💛

Response from WellBeforeOct 13, 2025

Thank you for sharing your feedback. We’re very sorry for the inconvenience caused by your order being shipped after you canceled it. That’s not the experience we want for our customers, and we truly appreciate you bringing it to our attention. Our team will be reaching out to you privately to investigate and make this right.

Response from WellBeforeOct 2, 2025

We’re very sorry to hear about your recent experience. The masks should never arrive with an unpleasant or strong odor, and we completely understand your concern. Quality and safety are our top priorities, and this is not the standard we strive to deliver. The support team will reach out to you so we can make this right and investigate the batch you received. We truly value your trust in us and want to ensure you feel confident using our products again.

Response from WellBeforeSep 27, 2025

We’re so sorry for the frustration you experienced while trying to cancel your subscription. We always want the process to feel simple and transparent, and I apologize that it hasn’t been that way for you. Thank you for bringing this to our attention. We’ll make sure you’re taken care of

Response from WellBeforeSep 18, 2025

Hi Janet, Thank you for your feedback, and please accept my sincere apologies for the disappointment with your recent order. We truly value you as our customer, and I’m so sorry that the masks you received did not meet your expectations. We would love the opportunity to make this right for you. To help us move forward with the return process, may I kindly ask you to confirm how many masks are still unopened? If possible, could you also share a few photos of the unopened masks? This will allow me to start the return and ensure we handle this as smoothly and quickly as possible for you. I completely understand how frustrating this must be, and I want to assure you that we are here to support you every step of the way. Once we receive the information, we’ll guide you through the next steps and make sure you’re taken care of promptly. Thank you again for bringing this to our attention. We truly appreciate the chance to resolve this and restore your confidence in us. Warm Regards,

Response from WellBeforeSep 15, 2025

Hi Wendy, We’re very sorry for the confusion and frustration this caused. We recognize that the product description wasn’t as clear as it should have been and we take that seriously. Our team is already reviewing the listing and working with you directly to provide a resolution. Thank you for bringing this to our attention—we appreciate the opportunity to make it right. — The WellBefore Team

Response from WellBeforeSep 11, 2025

We’re truly sorry for the trouble and frustration caused by the delay with your order. Thank you for bringing this to our attention. We’ve sent you an email with the latest tracking update so we can work together to resolve this as quickly as possible. We sincerely appreciate your patience and understanding.