WellBeforeReviews of wellbefore.com

Response from WellBeforeJun 7, 2025

Hi Nicole, We’re truly sorry to hear about your experience. We completely understand how disappointing and concerning this must have been for you, and we want to make it right as quickly as possible. When you have a moment, please send us a photo of the defective item so we can investigate further and resolve this for you without delay. We truly appreciate your patience and understanding. Warm Regards

Response from WellBeforeJun 4, 2025

Hello LSJ, Thank you for sharing your honest feedback. I’m very sorry to hear that you received the breathable fabric option instead of the plastic-backed product you originally chose. We completely understand how important odor control and product preferences are, especially for something as personal as incontinence care. We regret that we did not notify you in advance about the change in fabric options, and we sincerely apologize for any inconvenience or frustration this may have caused. Your comfort and satisfaction are very important to us. While we do offer a variety of incontinence products, including those with plastic-backed or waterproof layers designed for better odor control, sometimes stock limitations require substitutions. We truly appreciate your understanding and patience with this. If you would like, we would be happy to help you find the best product for your needs or assist with an exchange to make sure you feel completely satisfied. Please reach out anytime, we want to make this right for you. Thank you again for your feedback and for giving us the chance to improve. We hope to earn a 5-star experience from you in the future. Warm regards,

Response from WellBeforeMar 12, 2025

Thanks for sharing your experience with us, Hayoung! We are sorry to hear about the inconvenience experienced with your masks. Please do not hesitate to contact us through any of our available channels: email, live sms, live chat, or over the phone. We are always happy to help!

Response from WellBeforeFeb 26, 2025

Hi Teresa! Thank you for sharing your experience with us. We’re sorry to hear about the new mask scent you encountered with the masks and understand how frustrating it can be. Your feedback is important to us as we continue working to improve our products. While we can confirm that the scent is harmless and not related to chemicals, it should fade after airing the masks out for 15 minutes. If you have any further concerns, our customer service team is always here to help!

Response from WellBeforeFeb 25, 2025

Thanks for sharing your experience with us, Shannon! We are sorry to hear about the inconvenience experienced with your masks. We have tried to reach you via phone without success. Please, do not hesitate to contact us through any of our available channels: email, live sms, live chats, or over the phone. We are always happy to help!

Response from WellBeforeNov 28, 2024

We apologize for the inconvenience you've experienced with our sign-in process, C! We're working diligently to improve our system and make it more user-friendly. Please do not hesitate to contact us through any of our available channels. We will be more than glad to assist you by checking your subscription and updating or modifying your upcoming order. Have a wonderful Thanksgiving!

Response from WellBeforeNov 28, 2024

Thank you for your review, K! We appreciate your feedback on our subscription service and the durability of our straps. We're sorry to hear about the inner lining issue you have experienced. Kindly note that our masks are intended for single use only. We are hard at work to improve our products and stock inventory and we'll be reaching out to learn more about your experience. Thank you for your continued support.

Response from WellBeforeNov 19, 2024

Thank you for your feedback, Richard. We apologize for any inconvenience caused by the stock availability of your preferred glove size. We're constantly working to improve our inventory management to ensure that we have the products you need in stock. Our team will be reaching out to you shortly to learn more about your specific experience and further assist. We appreciate your understanding and support.