WellBeforeReviews of wellbefore.com

Response from WellBeforeDec 15, 2025

We’re very sorry for the experience and completely understand your frustration. Your order has already shipped and is currently on its way with the carrier. Someone from our team will also be reaching out to you directly to ensure everything is on track. Regarding the emails, these were sent because the account was signed up for our marketing updates. We’ve made sure you will no longer receive these emails moving forward. We truly apologize for the inconvenience and hope to make this right. Thank you for your patience.

Response from WellBeforeDec 16, 2025

We’re very sorry to hear about your experience and truly appreciate your loyalty as a repeat customer. One of the boxes of masks that was opened cannot be returned for safety reasons. However, for the unopened box, our team had already issued a return label for a refund last week. It looks like that information may have been missed, so our team will reach out to you again with the return label to make sure you know that we are helping you. We sincerely apologize for the confusion and any inconvenience this may have caused.

Response from WellBeforeDec 9, 2025

We’re very sorry for the frustrating experience! Your return label was already issued previously, so please check your email and your spam folder just in case. The delay in canceling your order was due to the holiday season, and by the time we received your request, the order had already shipped. We truly appreciate your patience and feedback, it helps us improve 💝

Response from WellBeforeDec 7, 2025

Hi Laura, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience. Product quality is extremely important to us, and issues like this are very rare. Upon checking, we were not able to find any previous interaction regarding this matter, which we take very seriously. One of our Wellness Advisors is already reaching out to you directly to ensure this is resolved and to provide the support needed to address your concern. Thank you for your patience and understanding. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.

Response from WellBeforeDec 2, 2025

Thank you for your feedback. We’re very sorry to hear that the masks didn’t fit as expected. Our kids’ masks are designed to be smaller, so we’d like to investigate this further. Someone from our team will be reaching out to you to look into this and help find a solution. We understand how frustrating it can be when sizing isn’t right, and we appreciate you bringing this to our attention.

Response from WellBeforeNov 19, 2025

Hi there, We’re really sorry to hear about your experience and appreciate you bringing this to our attention. Our team has reviewed your case and we’ve already issued your prepaid return label, which was sent to your email yesterday. Once your return arrives at our warehouse, we’ll process your request right away. If you didn’t receive the label or need any additional help, please feel free to reach out — we’re here to make sure everything is resolved smoothly. 💜 Best wishes, The WellBefore Team

Response from WellBeforeNov 15, 2025

Thank you for your feedback. We're so sorry for the trouble with your masks. Our team has already issued a full refund for your order and emailed you the confirmation, so please check your spam/junk folder in case our messages were filtered. Our production team is also investigating the sizing concern you mentioned. Someone from our Care Team will reach out again to ensure everything is clear. Thank you for bringing this to our attention. We appreciate the opportunity to make things right 💝

Response from WellBeforeNov 3, 2025

We’re truly sorry to hear about the delay with your delivery. It appears the delay was caused by the carrier, which is not the experience we want for our customers. A member of our team will reach out to you directly to review what happened and find a solution that works best for you. Thank you so much for your patience, we really appreciate the opportunity to make this right.