WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wellbefore.com
Website
wellbefore.com
Category
Health Equipment
Location
Farmers Branch, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This service is lovely it’s just that my subscription is often out of stock!
Response from WellBeforeFeb 19, 2022
Thank you for this wonderful review, Sarah! We're sorry to hear about the subscriptions. Our team will be reaching out to offer assistance. Stay safe. :)
JH
John H.
Thank you for the quick delivery
While I wish there had been a bit more clarification on the mask designations (the difference between a N95 and a KN95), I did eventually find my way to the mask I wanted. From there, the experience was a delight. You promised a delivery time which was surprisingly quick - and then you beat that. As someone who devoted my career to materials and manufacturing management, I know it took a well-organized team, all working toward a common goal, to provide such amazing service. I thank each and every one on you. You can be assured I will look nowhere else for the products you supply. John C Hoffman
Response from WellBeforeFeb 18, 2022
Your kind words is truly appreciated, John! We’re happy and humbled by your trust and continued support. Stay safe!
NI
NiceTrees
The WellBefore N95 masks we bought are great!
The WellBefore N95 masks we bought are great!
We stopped using all of the other masks and we feel comfortable and well-protected! Wish their stock was always in stock and that more colors were also more available.
I am patient, but I do want more!
Thanks for asking!
Response from WellBeforeFeb 17, 2022
We're so glad you found us! Thank you for trusting us for your PPE needs. Rest assured we always work hard to be able to get them all back soon!
SW
Sylvia W.
Well Before Review
Both the therapist and life coach were in the end very helpful. Offered helpful self help tips: ie, keeping a diary, relaxation app and exercises and just talking me through my problems with good advice. And the twice a week contact was positive for me; it kept me on task. The first life coach (for about 3-4 weeks) presented a problem. Mainly, I had difficulty understanding/hearing her; I have difficulty with some voices which come across as muffled and there was no good fix ie, adjusting volume, making sure she wasn’t on speaker phone, slowing down the speech, etc so I asked for a different life coach and the 2nd one worked out great, thankfully. I could hear her words clearly same went for the therapist. Also, the first life coach was not as helpful with tips and tools. I have several life issues on my plate. The therapist suggested focusing on diet as I have gastric issues for which I am under a doctor’s care. In reality there was not much exchange on that topic. My primary stress is family dynamics related. Also, a have a physical condition, vestibular and motor skill issues due to a drug administered during a surgery which caused severe damage to the inner ear. Very stressful. Overall, I am very appreciative for this program. It gave me tools that helped manage stress levels and the human aspect of being able to express my frustrations and receive positive feedback was invaluable. Thank you for this program.
Response from WellBeforeFeb 17, 2022
Dear Sylvia, we are happy to know you had a great experience on that facility. However, please note you left a review to WellBefore, a medical supplier online store and you placed a purchase from us. We hope your experience with us was as good as with your therapist! Stay safe.
BH
Beverly Hills A.
Sellers were very responsive and…
Sellers were very responsive and products are top quality.
Response from WellBeforeFeb 17, 2022
Thank you for the good review and appreciation Beverly. We're always here to provide top quality service and products.
JB
JeannetteCabanis-Brewin
I previously left a bad review over a…
I previously left a bad review over a mask order which never arrived, and for which I had been unable to get a refund. However, since then, the company wrote to me and made things right .... because of the Trustpilot review, apparently.
I appreciated their response but I still don't think you should have to complain on a public forum to get customer service. Thus the missing star.
Response from WellBeforeFeb 17, 2022
Hi Jeannette, thank you for your kind words. I would like to personally apologize if you feel you had this need in order to receive a good service. By any means this is our intention, but instead to catch as well the bad reviews and try to evaluate what went wrong with all cases if something was not done right. We hope that one day we will be able to provide a perfect service everyday, but we also understand sometimes this may happen. Please rest assured we took your case as experience to improve.
Best Regards.
HG
Henrietta G.
I received an extra shipment that I…
I received an extra shipment that I hadn’t ordered. I returned it, but return postage was not credited to me. The masks are the best I have found, however.
Response from WellBeforeFeb 17, 2022
We apologize for the inconvenience, Henrietta. We are very happy to hear that you find the masks to be of great quality. Our team will be reaching out to assist you with your concern. Stay safe!
LH
Larry H.
Best N-95's I've found
Best N-95's I've found. Maybe a little pricey, but definitely high quality. Will buy again.
Response from WellBeforeFeb 17, 2022
Thank you for the honest feedback and continued support, Larry! We truly appreciate it!