WellBeforeReviews of wellbefore.com

Response from WellBeforeMar 4, 2022

You are more than welcome, we are very happy to hear that your experience with us was an amazing one!

Response from WellBeforeMar 4, 2022

Thank you for the good review and honest feedback. We're very sorry for any shipping delays but rest assured we're always looking into further improving our services for our customers. We always aim to ship out within 24-48 hrs for orders as we understand how important these are. Stay safe!

Response from WellBeforeMar 4, 2022

Dear AB, thank you for your time reviewing our products. If you allow us to clarify some points: We are sorry if there was some confusion through our advertisement, however please note we never mislead our products or their registration, and if we promote a product that is NIOSH certified, we make it very clear on our site, so you can rest assured that you never saw our KN95 masks promoted as NIOSH certified when they are not. However, we do have masks with our brand on them that are NIOSH certified, and you can easily find them in the following link: https://wellbefore.com/collections/niosh-n95 We hope this had clarified your concerns, and you can see that, in fact, if we promoted a masks with our brand as NIOSH, we were referring to our N95 WellBefore masks, and we know how important this clarification is for our customers, thus the reason why we refer to the masks' certifications on their titles, and every single mask you see on our site will have their registrations, just to be clear on what you will be getting. Other than that, we are very happy to know our products and services were of your like. We honestly thank you for your review and time spent on this. If you ever have any question or concern, we are 1 click away to provide assistance. Stay safe.

Response from WellBeforeMar 4, 2022

We appreciate you for sharing your experience! We’re happy to hear that you are happy with the quality of our products but we're sad that the measurement didn't work well for you. Our team will be reaching out to help with your concern. Stay safe!

Response from WellBeforeMar 4, 2022

Dear Brandon, thank you for your honest words, and as you've mentioned, we are constantly working in improving our shipping processes with the couriers and checking how they can improve their times to make our deliveries faster. As you may wonder, this part of the process is not on us but up to UPS or USPS, but that doesn't mean we are not looking for alternatives or checking if they can speed things up. We hope you understand, and thanks a lot for your feedback, it is greatly appreciated.

Response from WellBeforeMar 3, 2022

Thanks a lot for sharing your recommendations! We appreciate knowing how we can improve.

Response from WellBeforeMar 3, 2022

Thank you for sharing your concerns with us! We designed the packaging this way to maximize the sterilization of the product. However, we are happy to confirm these bags are recyclable!