WellBeforeReviews of wellbefore.com

4.79,926 reviews
Health Equipment
2250 Morgan Parkway Suite #100, Farmers Branch, Texas

Write a review

Call Directions Website

WellBefore

Write a review

About WellBefore

WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.

WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: wellbefore.com
Website: wellbefore.com
Category: Health Equipment
Location: Farmers Branch, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Health Equipment, Texas

Write a review

About WellBefore

WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: wellbefore.com
Website: wellbefore.com
Category: Health Equipment
Location: Farmers Branch, Texas
Listed on Five Star Index: 2026

Trevor Y.

Dec 9, 2025

Appreciated Flexible Refund Policy; Still Searching for a More Reliable PPE Supply

Original review (11/18/25): I was disappointed by the way that WellBefore handled my most recent order and return of KF94-style respirators. I have been a customer since 2021, having placed about a dozen orders of the same kind since then. After receiving my most recent order, I found that the respirators did not achieve a good seal for me. I documented the issue with photos, and requested a replacement order with respirators from a different lot. My request for ones from a different lot went unanswered, though, and the replacements came from the same lot that did not seal for me. At least it seems like they will fit a family member, but I now have to find another reliable PPE supplier. Update after refund (12/30/25): I shared photos from my replacement order with a WellBefore representative, showing that the replacement respirators appeared to all come from the same lot that did not seem to seal well for me. The representative promptly provided a full refund, without requiring me to ship the replacements back to WellBefore as with the original order. For my peace of mind, I am still searching for another PPE supplier that customarily tracks lot numbers. This would allow for smoothly issuing replacements from another lot when needed, which is a priority for me to maintain a reliable supply at home.

Response from WellBeforeDec 13, 2025

Thank you for sharing your experience. We sincerely apologize that your recent order did not meet your expectations. We did check with our warehouse regarding your previous concern and sent carefully inspected replacement masks, and we are sorry they still did not provide the fit you needed. One of our Wellness Advisors is already reaching out to you privately to ensure we make this right. We truly regret any hassle or trouble this has caused and appreciate your patience as we work to resolve it.