WellBeforeReviews of wellbefore.com

Response from WellBeforeMay 6, 2024

Hey Lex! We're truly sorry to hear about the scent experienced and we completely understand your concern. Please rest assured this is nothing related to chemicals or paints. Though this scent should fade after airing the masks for 15 minutes, if the scent prevails we strongly suggest contacting our Customer Service team for assistance. One of our team members will be reaching out to find out more details of your experience. Thanks again for sharing your experience and see you soon. Warmly,

Response from WellBeforeApr 12, 2024

Hi Maggie, thank you for letting us know about this. We sincerely apologize for the way our communication made you feel and will review this with our team and improve our services. Your feedback is appreciated.

Response from WellBeforeApr 5, 2024

Though we're glad you find our service great, we're sorry the masks didn't meet your expectations. We understand how frustrating that can be. A team member will be contacting you shortly to learn more about your experience. We value your feedback and appreciate any suggestions you might have for the masks. We look forward to hearing from you soon!

Response from WellBeforeMar 27, 2024

We appreciate your feedback on auto-reorder. While stock can fluctuate quickly, rest assured we're working hard to restock popular items as soon as possible! In the meantime, our Wellness Advisors can help you explore other available options that might work for your child! You can always contact us through chat, email, call, or text for assistance. Hope this helps!

Response from WellBeforeMar 19, 2024

We sincerely apologize for the discomfort caused by the recent mask batch in your subscription, KT. Rest assured, this experience is not typical and our customer service team is always available to assist via chat, email, call, or text, available 7 days a week. We'll always be happy to help with any inquiry! Thank you for your feedback, and we apologize again for the inconvenience.

Response from WellBeforeMar 5, 2024

We understand your frustration, James, and apologize for any inconvenience. We constantly strive to restock quickly, so please rest assured our customer service team is here to help with any questions about product availability through text, email, chat, or call, all 7 days a week. One of our team members will be contacting you directly to learn more about the specific issues you mentioned. We'll be looking forward to your response, and thanks again for your understanding.

Response from WellBeforeFeb 14, 2024

We apologize for the trouble experienced with your order from December and completely understand your concerns about the packaging, Christy! While sometimes manufacturers change it depending on the item, individual wrapping helps keep surgical masks sterile until you use them. Please rest assured that the Harley S 188 N masks are of high quality., with adjustable straps that offer a more customizable fit, especially for longer wear. Hope this clarifies! Our team is always here if you have questions or need a return. Stay safe!

Response from WellBeforeDec 26, 2023

Hi Douglas, So sorry to hear that your order hasn't arrived yet. Our team has been waiting for your response to your claim so we find a solution for you. We've just resent the email with the claim form in case it got lost in your inbox. Please be sure to check your promotions and spam folders as well, as our messages sometimes end up there by mistake. Just let us know when you're ready, and we'll take care of everything. Talk soon!