WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 283 reviews with 1 star · Clear filters
AS
I received rapid tests that expired on the day I received them.
Response from WellBeforeMay 8, 2026
We're so sorry you received expired tests — that's not the experience we want for anyone. We're glad we were able to issue a full refund and make this right. Thank you for giving us the chance to resolve it. The WellBefore Team
Kathy D.
Never received my order???
Response from WellBeforeJan 9, 2026
Thank you for reaching out and sharing your concern. We completely understand how frustrating it is to not have received your order yet. After reviewing the shipment, we can confirm that your order is still in transit and on the way to you. The current estimated delivery date is January 9, and tracking information continues to update as it moves through the carrier’s network. We’ll also reach out to you directly to ensure everything is on track and help resolve any issues. We truly appreciate your patience and understanding.
Sam
I love Wellbefore masks so much and wear them everyday! Only rating 1 star because my last 3 shipments of the KN95 3D Pro have had a noticeable change in quality and I would like to see that remedied or addressed seriously, so I can continue wearing them daily, the nose foam is visibly thinner and the masks themselves feel lighter. These are the ones in the new white packaging, my old ones from the green packaging are so high quality and have great nose foam and good seal.
Response from WellBeforeMay 13, 2026
Thank you for your feedback and for being a loyal WellBefore customer. We’re truly sorry to hear about your experience and understand your concerns regarding the differences you noticed in the KN95 3D Pro masks compared to previous orders. Product consistency and quality are extremely important to us, especially for customers who rely on our products daily. We’ve reviewed your case and have already provided a resolution directly, while also sharing your feedback internally with our team for further review. We genuinely appreciate you taking the time to bring this to our attention, as feedback like yours helps us continue improving.
Mukesh P.
Shady business practices. Unable to properly communicate price changes on subscribed items. Playing games with credits and price increases.
Response from WellBeforeDec 26, 2025
Hi Mukesh, Thank you for sharing your feedback. We’re sorry for any confusion regarding your subscription pricing. The recent price difference is due to a manufacturer price increase, which affects the cost of each shipment. We make sure to send a notification before every autoshipment, providing the full breakdown of your upcoming order so customers are aware of the current price. We had communicated this with you previously when you submitted your review back in November, and we’ll also be reaching out directly to help clarify your account and ensure you’re aware of any available options to make your next order work best for you. We truly value your patience and continued support.
Alan H.
The shipping Sucked! A shipment from Texas to Colorado took over a week! Could have drove there and back in less time . Not sure what the deal was but not good at all.
Response from WellBeforeDec 25, 2025
We’re very sorry to hear about the delay with your shipment. We completely understand how frustrating this must have been. The delay was caused by the carrier, and we’re looking into it to prevent similar issues in the future. Someone from our team will be reaching out to you privately to resolve this matter. Thank you for your patience and understanding.
Megan
I went to check my order status after over a week to see it was canceled. I did not get an email telling me it was canceled. How disappointing. My daughter won't be getting this toothbrush for Christmas.
Response from WellBeforeDec 23, 2025
We sincerely apologize for the confusion regarding your order. Upon checking our system, we can confirm that a cancellation email was sent to you within 48 hours of placing your order, with a confirmation email sent on December 16th to your registered email address. For your convenience, we have resent the email and recommend checking your spam, junk, or promotional folders in case it was filtered. To make things right, one of our wellness advisors is already reaching out to you and will assist in resolving this issue as quickly as possible. We truly appreciate your understanding and patience. Warm Regards
mary W.
I thought the product was see through and it was not. I sent an email that I want a refund but no ene has responded.
Response from WellBeforeDec 26, 2025
Thank you for your feedback. We’re sorry for any confusion regarding the product. We wanted to let you know that your refund has already been processed and should be reflected on your original form of payment shortly, depending on your bank’s processing time. We appreciate your understanding and hope to assist you again in the future.
Edward O.
They sent me the wrong item I paid for. I asked them to correct the problem or refund me. I asked for a paid return label to send back the incorrect item and I never received that also. Instead they changed the wording, price and pictures of the item to something different on their website to make it look like I made and/or the mistake of what I bought.
Response from WellBeforeDec 25, 2025
We sincerely apologize for the inconvenience and confusion regarding your order. We want to assure you that your refund has already been processed, and we appreciate your patience as we worked to resolve this. Thank you for bringing this to our attention — your feedback helps us improve.