WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 283 reviews with 1 star · Clear filters
Brock T.
Very crappy quality! Dishonest! No wonder they changed the name from Honest PPE!!!
Response from WellBeforeMar 2, 2021
Hi Brock - Hope you are doing well and staying safe. Please email [email protected] with your order number so we can see what product you purchased and why you believe it is low quality. On the email please mention "Brock from TP" so we can flag your request properly. Thank you, WellBefore CS
Mary F.
After buying KN95 masks, I found the identical product at my local Home Depot store for half the price. Wellbefore refused to accept a return. Worse--despite covering their web site with statements that they are a family business and reject price gouging--they refused to accept a return.
Response from WellBeforeMar 2, 2021
Hi Mary - I hope you are doing well and staying safe. We have always made it aware on our website that there are no refunds or replacements. Our prices have historically always been fair or lower than the market price. We always strive to drive these prices down as much as we can. If you want to reach out to us again at [email protected] with the receipt of your purchase at Home Depot and your order number with us I will see what we can do for you. Please mention "Mary from TP" so I can flag your request properly. Thank you, WellBefore CS
LK
I paid for "Standard shipping" and got UPS SurePost which is exactly the same as their "Economy shipping" which says ---> Shipped by UPS. Delivered by USPS. Misleading. I will not buy from them again. EDIT: =================================== As you can see from their response, they are completely clueless. I absolutely know what SurePost is. They charge you for Standard shipping and ship out via Economy shipping aka UPS SurePost. LIE to the customer ! .
Response from WellBeforeJan 29, 2021
Hi LK, I'm sorry this wasn't clear enough. Allow us to clarify. UPS SurePost is the system used by UPS to deliver packages using UPS until the city where the final destination is located, and from there, USPS takes the lead to finish up the delivery. This process does not affect the priority of any delivery, so if you use Economy shipping, this will take a bit longer than Standard shipping, but the process of delivery will remain the same. Unfortunately, we do not control (yet) couriers and their internal delivery processes. Just a heads up, there are sometimes random delays on the shipping carriers side. We always aim to get your order out within 24 hours but cannot control the shipping carriers transit time after that. We do know they are experiencing delays due to COVID and the immense amount of packages being delivered these days due to the holidays. You can verify the average delivery times UPS has currently in the following link: https://carriers.shipbob.com/#lp-pom-block-1852 Please also note, we do not add anything extra on top of shipping so what you see is what the companies are directly quoting you. We hope we have helped by clarifying this, and hoping to see you again in the future.