WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 529 reviews with 4 stars · Clear filters
Ruth B.
i was angry when you kept sending masks and billing me for thenmafter i unsubscribed your service. i called you and was helped immediately. Two b ills were refunded and i was totally satisfied with your prompt and friendly attention to my problem. Thank you.
Response from WellBeforeMar 27, 2022
We are always here to help the best way we can! truly happy you are satisfied with our service!
Janus
My first order was 100% awesome. Based on the reviews, I got some N95s that fit my small face and my teens' faces quite well. They arrived quickly and in good condition. My second order also arrived quickly, but my new favorite masks were (and still are) out of stock. I ordered an alternative (a WellBefore brand N95) that fits well but has an unpleasant smell. So, we have masks that work for our family, shipping was quick, the information on each product helped make informed purchases, but the lack of inventory of the favorite mask is suboptimal. I'm hopeful more will be in stock soon.
Response from WellBeforeMar 26, 2022
Dear Janus, Thank you so much for your honest comments, we are always here to help you. Due to, you are reporting that your last masks fit well but have an unpleasant smell. Please, allow us to clarify, some masks have what we call the “new mask scent,” we advise letting the mask air out for 5-10 minutes. That said, a team member will contact you to provide you with further assistance. Thank you so much for your support!
Janet K.
I purchased the masks that have been treated with an anti-viral. This gives me more confidence that I will be protected. I also like the shape of the mask. It is the only mask that stops leakage that fogs up my glasses. The masks do run small. I am a small person - 5 ft tall and 100 lbs. I thought I should use the medium sized mask, but it was very tight. And the straps tended to break off as I was pulling them over my head. I went for the large mask and it is perfect. Plenty of room to breathe, no glasses fog and the straps are fine. Thanks. I docked one star only for the strap problem.
Response from WellBeforeMar 25, 2022
Dear Janet, Thank you so much for your honest feedback, we are more than gleeful to help you. Due to you are reporting issues with the straps of the product, a team member will contact you shortly to provide you with further assistance. Thanks again for your support. Kind regards!
customer
The mask fits well as far as my ears and is comfortable, but for me, I don't think it fits snugly enough.
Response from WellBeforeMar 22, 2022
Thank you for your honest feedback! We are always working on the bettering of our products and thus your feedback helps us commit to this goal. The nose pin and elastic earloops provide great sealing, we're so sorry to hear the masks did not fit as you had expected. Rest assured that our team is always here to help you with any inquiry or question, at any time. Stay safe!
Mayrose
Masks are well made & comfortable. I had to loosen the straps though. Too tight for my face.
Response from WellBeforeMar 22, 2022
Thank you so much for your fantastic review! We are happy to know that the adjusters have been allowing you to loosen the fit.
Woodley M.
The kn95 masks were very good. Individual wrapped, very good fit, and nice design. But the antigen tests were part of a recall due to false readings.
Response from WellBeforeMar 23, 2022
Hi Woodley, thank you for your kind words about our products, and we're sorry to know what happened about your tests. Please note we do our best to provide good service to our customers and try to clarify any confusion may exist with the products we produce with our logo on them, or distribute, so if you have any question in the future, do not hesitate to contact us. Stay safe.
Camille A.
Great company. Fabulous customer service!
Response from WellBeforeMar 19, 2022
We appreciate the fantastic review about us! Thanks for your kind feedback
Alan
These masks are very well made and thicker than others. Unfortunately, even though i got the ones with the adjustable ear loop, these do not fit very well on my face. Also when i talk they pull down off my nose. i got the middle size, not large, which is the same as i got for the 3D KN95. Im not sure why i didnt just order those again. they are so comfortable. I know these cant fit everyone so its not a complaint, just a comment. I appreciate the good quality products that we have always received from Wellbefore thru the Pandemic Thank you very much
Response from WellBeforeMar 19, 2022
Dear Alan, Thank you so much for your feedback, we are sorry to hear that your last masks acquired did not provide you with the fit that you expected. That said, we are gleeful to know that our 3D KN95 provided you with a better fit and comfort. Thanks again for trusting in us. We hope to serve you again in the near future!