WellBeforeReviews of wellbefore.com

Response from WellBeforeAug 26, 2021

Hi there! We are so sorry you had this terrible experience with WellBefore. Please note, after you reported your issue, we timely offered the return and refund process so we can do the best in order to assist. Is there something else you would require from us? Or this review would it be meant to another company? Please let us know this on the email we will be sending to you shortly. Thanks

Response from WellBeforeAug 17, 2021

Hi Felicia, I'm sorry to read you had these issues with the product. As you mentioned, since the order never arrived during the period, and after investigating with the courier, the order was indeed refunded. If arrived even after we refunded and closed the case with the courier, it meant there was an internal issue from them, for which, and although is not on us, we're sorry for the experience, and in these cases, you can always reach out to us to report the incident, even if the order was refunded, for us to check and solve it. We are here for our customers to provide authentic FDA registered KN95 masks or any other authentic product you may require. With that said, our team will be reaching out in the following hours to verify with you the situation and check what can we do to help.

Response from WellBeforeMay 19, 2021

Hi Lyn, thank you for your honest comments. If you allow us to remind you, you placed an order with us around June. By that time we were called HonestPPE, and the order was for 10 KN95 masks and 1 reusable face mask. We hoped your order was what you expected, so please let us know your experience with our products and if it was positive overall. Thanks again.

Response from WellBeforeMay 10, 2021

Hello Gwendolyn, Thank you so much for your honest review. I have to say we are deeply sorry to learn you had such a terrible experience. It is our very duty to do things right for our customers, even more so taking in mind how delicate the situation you were in. Can you please explain to us in detail what the issue was with the order you received? We want to make sure this incident does not happen again. If I were in your shoes, I too would be extremely upset. Please let us know if there is any way we can make this right for you. Overall, we trust that any answer from you will be for the better.

Response from WellBeforeMay 10, 2021

Hi Anna, thanks for your review. We’re sorry you are not satisfied with this product. We never have misleading or false descriptions of our products. Our product details highlight exactly what our products are, which in your speciifc case, we have always highlighted that Nitrile Blend gloves are a blend of Nitrile and Vinyl clearly on our website. We also sell different types of gloves, it seems as if you were looking for Nitrile Exam or Nitrile Chemo gloves which are also available. Please check your inbox as we sent you an email with a detailed explanation. We are here to help our customers. Have a nice day and stay safe.

Response from WellBeforeMay 3, 2021

Dear Kerry, Our customer's satisfaction is very important to us and we would sincerely appreciate it if you would allow us to find a solution to this. From your review, it looks like our customer service team has already tried to find a solution to your problem but you were not satisfied with the options provided. Could you please contact us at [email protected] and mention "Kerry from TS" so we can flag your request properly. Unfortunately we were not able to find a record with the name "Kerry" and thus we are not able to reach out to you directly. We look forward to hearing from you soon.

Response from WellBeforeApr 28, 2021

Hi Auld, We're sorry you were not satisfied with your order. We just sent you a message with the process to solve your inquiry, hoping you have received it.