WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wellbefore.com
Website
wellbefore.com
Category
Health Equipment
Location
Farmers Branch, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Gloves tore immediately: one as I put it on, and the other, when I stretched my palm. Very little stretch to these. Cuffs widen like funnels to allow water to flow in. Do not like at all and sorry I ordered these.
Response from WellBeforeJan 18, 2022
Dear John, thank you for your honest comments regarding our gloves. I'm sorry to read you had issues with your gloves. In these cases, we encourage our customers to please reach out to us anytime so we can help them solving their issues within the notification period. That said, we hope we can be of help. Stay tuned.
WI
William
I placed an order in November 2021…
I placed an order in November 2021 which several days later I received an email the order was on the way by UPS. In January 2022 I have not received my order and had to request a refund. I did not receive any communication from the company informing of any delays regarding the products that were ordered.
Response from WellBeforeJan 17, 2022
Dear William, thanks for reaching out with your honest comments, and I'm sorry to hear you didn't receive our communication regarding your order. Just in case, I've already sent you the last comment with the notification about the compensation for the delay, I hope you will be able to see it this time and see we tried to make it right as fasta as we could.
Let us know if you have more inquiries. Stay safe.
MR
mohammed R.
Size did not fit at all
Size did not fit at all
Response from WellBeforeJan 6, 2022
We are sorry to know the purchase you made was with a size that might not fit you. To help out with this, we include in our product's pictures, the measurements of each size to help out finding the best option, and since you ordered the size small, that would be the reason for which the masks ran out small. We kindly suggest you to test our next size, the regular or even the larger one, and if you have questions, our customer service is 1 click away to help you out! Stay safe.
GL
G. L.
The mask I received were not what I…
The mask I received were not what I ordered. I like that they were individually wrapped but I received the pull over head ones versus the behind the ear version that I thought I ordered. While pulling one over the head, it split at the bottom which made it unsafe and not a good fit. It also took a while to get them.
Response from WellBeforeJan 6, 2022
Dear Gloria, I'm sorry to hear you had these issues with our products. After doing a verification, it seems we sent the products that were requested, the N95 WellBefore NIOSH certified masks, which are safe to wear with headstraps that can be adjusted at the edge of the masks (we provided instructions for that) in order to help to attach them. I hope this had clarified how to wear them, but if you consider they broke, remember you are 1 click away from our communication channels. Please stay safe.
AL
Ana Lorena U.
I can't place my order
I can't place my order, and now part of my order is out of stock! last customer service representative (Jeff) says it has to do with my credit card, but is the same one I have used for previous orders.
Response from WellBeforeDec 27, 2021
Dear Ana, I'm sorry you had issues with my service, but if you allow me to clarify, when a customer comments having issues by placing an order, and systems says "zip code from billing address is not matching the one with card" we suggest all of our customers to kindly reach to their bank or card issuers to verify if the billing address they are placing are correct. I'm afraid in those cases that's the best solution and confirm if they are using the right information. Again, I'm sorry if this information was not what you were expecting, and hope you were able to check on this to try us again.
If you have any other requests, feel free to reach out to us again anytime. We're 1 click away to provide assistance. Have a nice day and Happy Holidays
Jeff R.
Customer Experience Manager
WellBefore
SC
Salvatore C.
Date was pushed back numerous days than…
Date was pushed back numerous days than it was supposed to be delivered. Support was no help and said I should have paid more for shipping. If you buy just know you won’t receive them when promised.
Response from WellBeforeDec 28, 2021
Dear Salvatore. Thank you for your honest comments. I'm sorry to hear you had these issues with the deliveries and felt our team didn't help as expected. If you allow me to clarify, we do our best to ship out our products within the next 24 hours the order is processed so it can be handled to the courier as fast as possible, and from there it should take from 7-10 business days to arrive at destination. However, due to the holidays, these dates may suffer some delays. We've been frustrated as well, as logistics have been affected and the volume of packages is in constant increase, some shipments could present delays thereof.
I hope this information had helped, and in any case, I personally reached out internally explaining a bit more. Hope this helps. Have a nice day and stay safe.
RS
Rebecca S.
Took our money, never sent supposedly in stock masks
Ordered a bunch of supposedly in stock masks October 13, got a notification they shipped, but it’s December 8, and UPS tracking still just says “label created.” Our flight is in two days and we are scrambling to find legit masks including for especially vulnerable family members and a child too young to be vaccinated and we’re out over $70. Meanwhile I keep getting more e-mails from them about all the masks they supposedly have in stock. I regret ordering from WellBefore. (order #320451)
Response from WellBeforeDec 9, 2021
Dear Rebecca, thank you for your honest comments and review regarding our products and service. We are sorry you had issues with your order that never arrived. If you allow me to clarify, we never take money away from customers, always do our best to ship packages on time, and fulfill orders within the next 24 hours so the order can be handled by the courier as soon as possible.
Unfortunately, there are moments when couriers may lose packages by accident on their internal process. Although it is not on us, we are happy to help our customers, and immediately processed a refund as you requested today since we didn't have the stock of some products you bought at that time (demand may have affected us since the moment you placed your order). We hope our fast solution provided the assistance you were looking for in front of your case.
We are sorry for not being stocked right now to make a reshipment. We work hard to fulfill all of our customers' requirements during these difficult times, where everyone is in high need of PPE, and we know this very well, the reason we make our prices as much affordable as possible.
I hope I have clarified the situation, and thanks in advance for understanding and reporting to us today to solve your issue immediately. If you have any other concerns, you can always reach out to our service channels. Have a nice day, and stay safe.
DA
Danielle
Order never shipped
Order never shipped
Response from WellBeforeNov 29, 2021
Dear Danielle, thank you for your honest comments regarding your issues with your order. I'm sorry to hear out you had issues with it and never arrived, and thank you for reporting this to us at that moment, so we were able to provide the proper assistance to your case, and provide you the solution you requested in the end, that was a refund of the order.
That said, could you tell us if our service met your expectations in front of this situation. Was there anything we missed back then to not receiving a better rating at Trustpilot? Please note we will be looking to help every time to our customers. I hope we can receive an updated review based on our service and how we solved your case. Thank you!
