WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 283 reviews with 1 star · Clear filters
Paul
robotic ordering system you will be stuck with
Response from WellBeforeFeb 8, 2022
Dear Paul, sorry to hear you think our system is robotic. However, if you can provide a bit clearer reason on why you consider WellBefore ordering process is robotic, we can bring this to our table for future platform optimizations. Please let us know. through this review by updating it, or sending us an email to [email protected] with your thoughts Thanks!
KT
Items never arrived, waiting over 2-4 weeks for delivery but still noting. Had to contact costumer support multiples time to get a refund. Would never order from this place again!
Response from WellBeforeFeb 3, 2022
Hi KT, I'm sorry to hear you had these issues with your order. If I'm honest, due to the large volume of packages the couriers had to manage during the holidays, plus the pandemic, I'm afraid they suffered big delays on their delivery times (even, I've checked your order and it may potentially arrive according to them), and that's something we can't control, but even with that, we did our best to help out during this process and gave you a refund. However, I do see your frustration with the back-and-forth with my team on email to reach to a solution, and for that I want to apologize for the troubles. By any means our team is looking to extend our customers' waiting times with no reason. That said, rest assured we will be working on providing a much faster service. Once again, we wish you the best of lucks, and if you have more feedbacks, do not hesitate to reach out. I'll be happy to read them. Stay safe.
Sharon
I received an email from WellBefore for an order I did not place for $61.20. The site does not allow one to remove personal information. DO not engage with this company In response to wellBefore: that is not true that you were sending me free masks to try because there was a charge $61.00 and odd cents. Plus if my original order was small and I replied there was no solid seal why would you send me masks in large
Response from WellBeforeFeb 3, 2022
HI Sharon, I'm sorry to know you felt that way. If you allow us to clarify here as well, the notification you received was because I've processed a shipment of some masks in different forms and shapes for you to test them, all free of charge to you and totally on us. I'm sorry we've tried to help by processing some free samples for you and this was misinterpreted. We wish you the best and stay safe. Dear Sharon - responding to your last response. We did not charge your card. The amount you see in the email of $61.20 was before the custom discount of -$61.20 which brought that order to a total of $0.00. There is absolutely no charge to your credit card. We wish you the absolute best.
Nubia W.
You never sent me masks because you oversold
Response from WellBeforeFeb 2, 2022
Hi Nubia, Thanks for your honest review about our service. We always use your comments to improve more and more, and we're sorry to know you had this experience. To be completely honest, we were managing a huge volume of orders and this increased overnight which made us unable to manage some orders with the same level of quality we always pushing for and which you luckily experimented in a previous purchase, and is for this reason we decided to process a refund on your order as soon as we could to compensate. We are taking extreme measures now to ensure this doesn’t happen again, and hoping we can see you again in the future with the promise we are improving our processes for these volumes. If you need anything else, you can always reach out to our support channels for assistance. For now, we wish you the best, and stay safe.
User
Well before cancelled my subscription due to availability and provided no option to get an out of cycle shipment once availability returned. Super disappointed as a loyal subscription member.
Response from WellBeforeFeb 2, 2022
Hi Lauryn, we wanted to check if you have received the reshipment we already processed for you arrived as compensation helped, and if your experience has changed. We thrive to know your feedback.
Steve M.
Ordered on the 12th. Paid for expedited delivery. As of the 18th tracking shows all they have done is print the label. Hardly what I would call expedited delivery.
Response from WellBeforeJan 21, 2022
Dear Steve, thank you for your honest comments about your order. We are sorry to know you felt this way. Due to the current COVID situation, logistics have been affected and the volume of packages is in constant increase, some shipments could present delays thereof. The Pre-shipment status means we have fulfilled your order, put the label on it, and now it is in the hands of the carrier waiting to be scanned. This happens because carriers scan entire trucks or trailers instead of every single package so even though it may say Acceptance Pending, it could be on its way to be delivered, and from our side, we packed it and processed in the 48 hours after the order was received. This can be a bit confusing, we totally understand, and we hope this had not affected your experience with our products at least. If you have more questions, do not hesitate to reach out to us. We will be looking forward to your reply. Stay safe.
tony
Do NOT order masks from this company!!! They are a scam. They require a "subscription" where they will automatically bill your account and send you more on a regular basis. You have to subcribe in order to order anything. A rip off and they make it difficult to get out of it. They wont allow you to delete your payment information!!!! shop elsewhere.
Response from WellBeforeJan 19, 2022
Dear Tony, we are sorry to know you had this experience with our platform. If you allow us to clarify, our system offers the subscription as one of the purchase options and the most preferred among out customers, but you can always select a 1 time purchase with 1 simple click at the moment of selecting your product, or if you have any issues with the purchasing process, you have our customer service 1 click away at your service. If you are open to try with us again, please write us at [email protected], and our team will be pleased to provide assistance.
Allison K.
I had an auto subscription for a few months that went through, I was given a tracking number for this month, and then it was just cancelled and refunded with no replacement not further communication and my auto subscription was cancelled or deleted. So that's great, because it's not like I was relying on that order and now masks are difficult and more expensive to get.
Response from WellBeforeJan 19, 2022
Dear Allison, we're sorry you had these issues regarding your order. I’m truly sorry that your order has not been properly managed. The honest truth is that we are managing an extreme high volume of orders that increased overnight. We weren’t fully prepared for it and some orders weren’t managed with the highest level of quality that we are always pushing for, the reason for which we sent you an email and we rather cancel it than charge her if the product is not in stock. Hopefully this help clarifying the situation a bit.