WellBeforeReviews of wellbefore.com

Response from WellBeforeFeb 26, 2026

Hi there, Thank you so much for taking the time to share your honest feedback with us. We truly appreciate you letting us know what you liked about the mask thickness, and we’re very sorry to hear that the ear loops and fit didn’t work well for you or your husband. We completely understand how important a proper seal and comfortable fit are, and we regret that this didn’t meet your expectations. Please know that we’ve also reached out to you via email to explore how we can make this right for you. Your experience truly matters to us, and we’d love the opportunity to help in any way we can. Thank you again for your feedback — it helps us improve and serve our customers better. 💙

Response from WellBeforeFeb 12, 2026

We’re really sorry to hear about your experience and appreciate you bringing this to our attention. Our records show that the order confirmation and shipping emails were successfully sent to the email address on file, and we also reached out to gather a few more details so we could investigate the additional order you mentioned. Unfortunately, we haven’t heard back yet. We’d truly like the chance to make this right. Please contact our support team so we can continue looking into this and help resolve it for you.

Response from WellBeforeJan 28, 2026

Hi Suzanne, we’ve checked on your order and can confirm it’s currently in transit and on its way, with an estimated delivery date of February 5th as shown in your order confirmation email. We’ll also be reaching out to you directly with more details. Thank you for your patience!

Response from WellBeforeFeb 2, 2026

We’re sorry to hear about your experience. After reviewing your order, we confirmed that the item shipped matched exactly what was purchased, and we shared a copy of the receipt to clarify this. Even so, we offered a refund as a courtesy to help resolve the situation, but we did not receive a response from you. Our team is always happy to help and stands by our commitment to fair and transparent customer service. If you’d like to continue the conversation, we’re still here to assist.

Response from WellBeforeFeb 12, 2026

Hi Rebecca, we're glad we were able to resolve this for you. If your experience has since improved, we'd appreciate it if you updated your review. Thank you!"

Response from WellBeforeFeb 12, 2026

Hi there, We’re truly sorry to hear about your experience and sincerely apologize for any discomfort caused. Your safety and comfort are very important to us, and we always strive to provide high-quality, hypoallergenic masks. We’ve reached out to you privately to better understand the situation and offer a suitable solution. Your feedback is invaluable and helps us continue improving our products and service. Thank you so much for bringing this to our attention, and we truly appreciate your patience and understanding. Warm regards,

Response from WellBeforeJan 15, 2026

We sincerely apologize for the hassle and frustration this has caused. After checking our system, it appears that your order is scheduled to be delivered tomorrow, January 16th. One of our wellness advisors is already reaching out to you to ensure we make things right and improve your experience. We truly appreciate your patience and understanding.

Response from WellBeforeJan 13, 2026

We’re very sorry for the confusion and frustration this caused—we completely understand why this would be concerning, especially when ordering tests for timely use. This is not the experience we want for our customers. Our team is reaching out to you directly to take care of this and ensure you receive replacement tests with appropriate expiration dates. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.