WellBeforeReviews of wellbefore.com

Response from WellBeforeFeb 9, 2022

Hi KW, we are sorry for the troubles with your order and our service. When you reached out to us about receiving masks with orange straps (the previous model) instead of masks with black straps (the new model) for kids, our volume of orders made it impossible to process a reshipment, as we usually do. It was for this reason that we issued a refund which we thought was the appropriate thing to do, without asking for the masks to be returned. Again, we are sorry we weren’t able to help you out back then. We are always here to help if you need anything.

Response from WellBeforeFeb 9, 2022

Dear Nilesh, we are sorry to know this had happened. As we clarified on our communications, due to the nature of some products, we are unable to accept the return of products, and the FlowFlex Covi-19 rapid tests fall into this category, and we clarify this in the product's section to help our customers to acknowledge the product they are getting and under which conditions. As well, we clarify how returns are not applicable on some products in our returns policy. Once again, we are sorry for not being of help this time due to the conditions of the product and purchase. We wish you good luck and please stay safe.

Response from WellBeforeFeb 8, 2022

Dear Sabina, we are sorry to know our products didn't help with comfort this time. We are always looking for a perfect balance between comfort and breathability, and knowing the KN95 masks you got pulled your ears, is concerning us for future iterations of the product. Be sure we will use your feedback to improve our products, and thanks again for your comments. Hopefully, our service met the expectations to compensate the product a bit, but if not, you can always tell us what we did bad to improve that as well. Stay safe.

Response from WellBeforeFeb 8, 2022

Dear Ashley. I'm sorry to hear you had these issues with your order. When these issues happen, we are always open to help our customers with their concerns and, if they are within the notification period of reporting a size issue, we can always process a return of the products and a potential solution. As for the sizes, these are guidelines and suggestions, because we understand not all of them will fit to the same ages for everyone, and that is why we also include the measurements of masks and more guides to measure your child's face to determine the best option. If by any chance you consider more assistance is required on your case, please feel free to write to us at [email protected] and we will provide the assistance you need by telling you placed a review on trustpilot and need support.

Response from WellBeforeFeb 14, 2022

Dear Aria, we are sorry to know you had these issues with our products. Please note we are always happy to provide assistance to help our customers and don't feel they wasted their money. That said, could you please verify if you received our last communication a few days ago to see how we can assist? Please let us know. We are looking forward to improve your experience with us.

Response from WellBeforeFeb 8, 2022

Hi Joseph, we hope you are doing well and had the chance to read the email we have sent explaining the sizes of the masks, and confirming we have a variety of sizes to help. Let us know.

Response from WellBeforeFeb 4, 2022

Hi Helen. We haven't seen you had time to review your review. Just to remind you, it seems you liked our products, but still the rating was of 1 star. Could it be possible something missed? Please let us know. We will be looking forward to your review update.

Response from WellBeforeFeb 7, 2022

Hi Ellen, thanks for your honest comments about our products. We're sorry to know the regular size didn't fit you. To solve this, please note we have them in three available sizes, Small, regular and large, so our customers can select among these to get the best fit, and to ensure this, we show their measurements on site to help out even more. Also, thanks for reaching out to our channels to get help, please note we are waiting for your response to process your solution. We hope our service meets your expectations. We will be looking forward to hearing from you. Stay safe.