WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wellbefore.com
Website
wellbefore.com
Category
Health Equipment
Location
Farmers Branch, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Dear Gordon, we're sorry to hear you had issues with your purchase. Usually, when these type of problems happens, you can always reach out to our customer support channels (call, sms, chat, email) to notify your issue within the notification period, and we will be more than happy to assist you the best way we can. That said, we hope we can see you again later expecting we can make things right as you expect from our service. Take care and stay safe.
AW
Alison W.
The masks are okay
The masks are okay, but they don't fit as well as I hoped. One is little tight and the other loose. I would have preferred to just get a couple of several different types to find the best fit, rather than ending up with ten masks that don't fit very comfortably. Still, they generally feel safe.
Response from WellBeforeOct 18, 2021
Dear Allison, thanks for reporting this issue to us. We're sorry to know you had these problems. According to your comments, it seems you received a defective batch, for which we're sorry and hope you could give us a chance to make it right.
That said, in the following hours, we will reach out via email to confirm your case and solving it if possible. Stay safe.
TD
T D.
Petite sizes for kids is too small
Petite sizes for kids is too small. The regular small is too big so I ordered the petite. The petite is much smaller than small. Not happy …
Response from WellBeforeOct 15, 2021
We're very sorry to hear about the fitting concerns. In all ways, we try to make products that can fit most of users, but we also understand this won't be a rule of thumb for everyone, the reason for which we will try to help you out. Please stay tuned on your email inbox. Stay safe!
PA
Peter A.
The masker aid.
The masks I ordered are, I'm sure, effective. Yet the instructions make it almost impossible to use them without somehow contaminating them.
For instance, users aren't supposed to touch the front or inside of the mask. I'd love to see someone manage to unfold the mask, spread the top and bottom sections, put it on (using the ear loops), and then fit the nose band without touching the front and (probably) the insides... at least along the edges.
Beyond that, there's the implication that, once the mask is on, you shouldn't even think about removing it and putting it back on again. So if I go the grocery store, put the mask on, come home, take the mask off, and then (heaven forfend) go to a retail store, I shouldn't (according to the instructions) consider the mask effective any longer. It's sure to have been contaminated by my having touched it, folded it, put it back in its paper wrapper, and taken it out and put it on again.
At that point, I'm gonna opt for my washable, reusable mask made with copper-infused threads (copper being a natural deterrent to bacteria and viruses). If I know I'm going to spend a day in a crowded environment or in a healthcare setting, sure, I'll wear my WellBefore KN95 mask for hours and then dispose of it... responsibly.
Maybe I need a masker aid: an anti-viral wipe that I can use between my apparently deadly fingertips and the surface of my WellBefore mask.
Response from WellBeforeOct 15, 2021
Thank you for the honest feedback. We're sorry to hear that you're no very happy with the masks. These masks are meant to be used once as they're disposable, however, if by any reason, you might require to wear your masks more than one time, please see the CDC's recommendations regarding Strategies for Optimizing the use of respirators. You may check it here: https://www.cdc.gov/coronavirus/2019-ncov/hcp/respirators-strategy/index.html
We also would like to help in any way, so one of our customer service team will be reaching out to help! Stay safe.
MN
M N.
Great product with lousy shipping
I am guessing our less than wonderful experience with WellBefore is not their fault. The product is exactly what we wanted and well made. The problem was in the delivery. I am guessing that UPS is the villain. I would suggest a change in delivery company. I was notified our shipment had left right away. a couple days later it was in our city "awaiting checkin". Ten days later I went to the local Post Office shipping office. The supervisor dug through the back room and emerged with our WellBefore package, showing me their computer records that it had been checked in that morning! Apparently it sat on a UPS truck or in a UPS bundle somewhere for 10 days before arriving at our Post Office facility. Not my only problem with UPS this year. Thank you for a great product WellBefore. I just wish it had arrived in a timely manner.
Response from WellBeforeOct 11, 2021
Thanks for your honest comments about our products and service overall. Although you are right, and unfortunately this was entirely on UPS hands, we do feel unhappy about your specific situation. Believe us when we say we were frustrated at times with UPS as well, trying to make them to update their site properly, so we can send the correct notifications.
That said, please let us compensate properly this time, by offering a refund on the shipping costs this time. We truly appreciate your business, and hope this small token of appreciation might change your mind about how our service is reflected.
Let us know if you have any other questions. Stay safe.
JD
JD
Problematic construction
First mask I tried, the elastic broke within minutes. I still think the masks may be the best out there, but reinforce the elastic before you start using.
Response from WellBeforeOct 9, 2021
Thank you for your honest feedback! We're very sorry to hear about the concern with the mask. One of our customer service team will be reaching out to help. Stay safe!
DP
Dale P.
Shipping a little slow...pricing a…
Shipping a little slow...pricing a little high!
Response from WellBeforeOct 4, 2021
We're sorry to read you had issues with your order. After you reported to us the courier had an issue with your product, we immediately took action and helped you out with a reshipment of your order, which seems arrived 5 days after it was placed and free of charge to assist with your first lost package. We hope the service met the expectations. Stay safe.
BW
Barry W.
Lower quality items at a high price
Lower quality items at a high price
Response from WellBeforeOct 1, 2021
Hi Barry, I hope you are doing great.
I'm sorry to know you had issues with our products. We always verify the price trend for all our products to ensure we are providing them at very competitive prices. But please, let us know if you found the exact same product in a different price elsewhere for us to do another market evaluation, and we would appreciate that a lot. In regards of the "low quality" products you mention, please let us know through the email we will send you shortly which product you are referring to, for us to verify it and help you out with it. We always provide good quality tested products, and we consider those as defectives and thus, assist our customers, so their experience can meet their expectations, and you're no exception. Please wait a few hours for our email to assist you, and hoping our service can make you change your mind. Stay safe.
