WellBeforeReviews of wellbefore.com

Response from WellBeforeNov 8, 2021

Dear Melissa, thank you for your honest comments about our products and service. We are sorry to hear you felt the product were thinner than expected, but please note we haven't made any modification to our products, and the effectiveness is the same we were offering so far according to lab tests results, so you can rest assured the masks will do their job accordingly. We hope this clarifies your concerns. If you need more assistance, feel free to reach out to us by writing to us at [email protected]. Thanks for your time, and stay safe.

Response from WellBeforeNov 3, 2021

Hi Allen, thank you for your honest comments. We have checked the order reference number and it seems your order was made for the Kid's masks Adjustable Earloops KN95 masks. We will reach out soon in order to ask for further detail on this and provide assistance. Stay safe!

Response from WellBeforeNov 8, 2021

Hi Amber, Thank you for your honest comments about our products. Although we verify how our service was with our TrustPilot site, we do take in consideration our customers' experiences with our products when they review them through here as well. That said, I'm sorry to hear you had this experience with our masks, and your idea of trying another size is just great! Please let us help a bit more and go above and beyond with you through an email we will be sending in the following hours, hoping our service can meet your expectations.

Response from WellBeforeOct 28, 2021

Dear Pete, thanks for your honest review of our products. We're so happy to know you like them, but we're sorry they didn't fit as expected. We're constantly upgrading our products with new models, colors, and sizes, and every feedback is greatly appreciated. That said, please stay tuned, as we will be reaching out soon with further information and expecting our service to meet your standards. Take care, and stay safe.

Response from WellBeforeOct 25, 2021

I'm sorry to hear you had such issues with your masks! For sure, this should not happen, and we apologize. As WellBefore, we do our best to provide the best products and quality, but when these things happen, we sure will be there to help our customers. That said, stay tuned, as we will be reaching out soon with further assistance. Take care.

Response from WellBeforeOct 25, 2021

Dear Wendy, I'm sorry to hear you had issues with part of your order. Please note we're here to assist anytime you need us to through our communication channels, either live chat, text, calls, or email us at [email protected] to help you with any defective. That said, please let us try to make it right and reach out to you as soon as possible. Stay tuned!

Response from WellBeforeOct 22, 2021

Hi Paul, thanks for your honest reviews. I'm sorry to hear you had issues with our subscription plan. If you allow me to explain, that's one of the options you have, because above the subscription button to get a 20% off, you can also place a one time purchase as well! So a subscription is not mandatory to get our products. Please feel free to reach out to us again in the future to get another one time purchase if you need them. We'll be more than happy to help, or if you need assistance to place your order, you can also reach out to our customer experience department for a guided process! Take care, and stay safe!

Response from WellBeforeOct 19, 2021

Dear Ashley. I'm sorry to read you had issues with our products and their sizing. Allow me to guarantee we have not made any size modification on the regular version of the 3D KN95 masks, but instead created a new model that is size small, and the one you purchase is exactly the same as the ones you bought back then in November. In any case, if you consider the size is still not right, I invite you to reach out to me personally if you prefer through [email protected] to see if we can provide an alternative. Our main goal is to keep our customers satisfied and safe. Thanks for your time and stay safe.