WellBeforeReviews of wellbefore.com

Response from WellBeforeFeb 22, 2022

Dear CN, we are sorry for the troubles your order was lost in transit. If you allow us to clarify, as you selected Economy shipping to be delivered to Hawaii, shipping to the island may take longer than expected to arrive. If you ever have troubles with the delayed order, please remember you can always reach out to our customer service lines to help out so we can see what to do. That said, we already refunded your order to compensate the delays the economy shipment provided by the courier have not arrived. To help even further for our customers in Hawaii and Alaska, we've started to use a better option for you all to get your orders be shipped there in a much more timely manner. If you have questions, let us know. Stay safe.

Response from WellBeforeFeb 21, 2022

Dear Mari, we are sorry you had this experience with the shipping process. We've been frustrated with carriers as well. Due to the current COVID situation, logistics have been affected and the volume of packages is in constant increase, some shipments could present delays thereof. After doing a checkup, it seems you haven't chosen the expedited option, but instead the economy option, which during the holidays, the couriers delayed a bit, and we're sorry for that, even if it was not on us, as we are unable to control how carriers control their shipments. We hope this clarified your concerns, and as compensation you were refunded for the shipping costs. Thanks a lot for your time, and hopefully the products provided the protection you needed. Stay safe.

Response from WellBeforeFeb 21, 2022

Dear Lynea, we are sorry to know you had issues with an order placed on November, and another at the start of this year, we hope we can clarify. After 6 purchases, we know you would like to have the same confidence that all of your orders will be processed with no issues, but unfortunately this was not the case for the last two as these were placed during an unexpected high peak of shipments the couriers had to handle, which made them to be lost in transit, and although this is not on us, we feel responsible for this and would like to make it right for you. That said, we'll reach out to you shortly to see how we can make your experience with us better.

Response from WellBeforeFeb 21, 2022

Dear Ronson, we are sorry to know you had issues with your order that is sent to Hawaii. If you allow us to clarify, as you selected Economy shipping to be delivered to Hawaii, shipping to the island may take longer than expected to arrive, and for those cases, it is always suggested (as you may already have known for previous purchases you've made to be shipped there) to keep in touch with USPS to know the delivery date or if they have received the package in their HI location. We hope this information have helped, and to help even further for our customers in Hawaii and Alaska, we've started to use a better option for you all to get your orders be shipped there in a much more timely manner. If you have questions, let us know. Stay safe.

Response from WellBeforeFeb 21, 2022

Dear Ronson, we are sorry to know you had issues with your order that is sent to Hawaii. If you allow us to clarify, as you selected Economy shipping to be delivered to Hawaii, shipping to the island may take longer than expected to arrive, and for those cases, it is always suggested (as you may already have known for previous purchases you've made to be shipped there) to keep in touch with USPS to know the delivery date or if they have received the package in their HI location. We hope this information have helped, and to help even further for our customers in Hawaii and Alaska, we've started to use a better option for you all to get your orders be shipped there in a much more timely manner. If you have questions, let us know. Stay safe.

Response from WellBeforeFeb 18, 2022

We are terribly sorry you had this bad experience with us. We do our very best to ensure this doesn't happen but unfortunately when inventory counts are done by humans, errors are inevitable from time to time even though we are always triple checking our counts to be absolutely sure we don't sell what we don't have in stock. We never intentionally sell things we don't have in stock. Your experience, unfortunately, is an exception that we are always working very hard to ensure doesn't happen again. Please allow us to make this right somehow. We'll reach out to you shortly to see how we can make your experience with us better

Response from WellBeforeFeb 21, 2022

Dear O'Brian, we are sorry about what happened with your order. If you allow us to clarify, we do our very best to ensure this doesn't happen but unfortunately when working with external couriers, delays on deliveries or packages lost in transit are risks we have to face from time to time, and although is not on us, we apologize and always look to make things right. Please allow us to make this right somehow. We'll reach out to you shortly to see how we can make your experience with us better.

Response from WellBeforeFeb 18, 2022

Dear Cindy, we are sorry you had this experience with us. Although we do our very best to ensure this doesn't happen, when inventory counts are done by humans, some errors may happen from time to time and even though we are always triple checking our counts to be absolutely sure we don't sell what we don't have in stock. By any means we intentionally sell things we don't have in stock. Your experience, unfortunately, is an exception that we are always working very hard to ensure doesn't happen again. Please allow us to make this right somehow. We'll reach out to you shortly to see how we can make your experience with us better.