WellBeforeReviews of wellbefore.com

Response from WellBeforeJan 19, 2022

Dear Renee, thank you for your honest comments and kind words towards our masks. We definitely understand the frustration. We've been frustrated with carriers as well. Due to the current COVID situation and the holiday season, logistics have been affected and the volume of packages is in constant increase, some shipments could present delays thereof. However, we saw your order was placed on November 27th and arrived on December 1st, so we are happy to know your order arrived on time and ahead of schedule. If you need anything else, let us know. Stay safe.

Response from WellBeforeJan 19, 2022

Dear Dannie, thank you for your honest comments regarding our products and services. I'm sorry to hear you had these issues with our process... The honest truth is that we are managing an extreme high volume of orders that increased overnight. We weren’t fully prepared for it and some orders weren’t managed with the highest level of quality that we are always pushing for. Unfortunately there isn’t much I can do on that order other than to promise you it will not happen again. We are taking extreme measures now to ensure this doesn’t happen again. We hope you understand and we can try to gain your faith in us again. Stay safe.

Response from WellBeforeJan 18, 2022

Hi Lee, we are happy to know your overall experience with us was what you were expecting from our service so far. We hope to see you again in the future, and even more, if you have any trouble, do not hesitate to contact our customer service to provide the help we can. Remember we are 1 click away to provide assistance. If you need anything else, let us know.

Response from WellBeforeJan 5, 2022

Thank you for your honest review, Robert, I'm sorry to hear you had this problem with your order. After doing a check up, I've seen your order should have arrived in one package. I'm sorry to see you haven't. That said, we will be reaching out to you in order to assist immediately.

Response from WellBeforeJan 5, 2022

Dear customer, we are sorry to know you had these issues with these masks. We always try to refer to our customers the best guidance through the products' pictures, guidelines, measurements and suggestions to find a good fitting because we understand not all children will fit in the same suggested age range. Even our chat can offer a guide chart in case is required. But we also know that we are in constant improvement and working to make things better for our customers, so please not we will do our best to improve based on your customers. Thanks a lot! Stay safe.

Response from WellBeforeDec 28, 2021

Dear Michael, I'm sorry to read you had these issues with your recent orders. Please note that we haven't made modifications on our products' design regarding sizes. However, we understand our customers may not feel fully comfortable with them even if it's the same products, and that's the reason on why we launched a new version of masks that you may find interesting. Please take a look at them: https://wellbefore.com/products/kn95-disposable-fda-ce?variant=39299479863425 I hope this can be an option for you for a future purchase. Let us know if you have more questions. Have a nice day, and happy holidays

Response from WellBeforeDec 27, 2021

Dear Velma, thank you for your honest comments regarding our products, and we are sorry to know this was a problem, however if you allow me to be honest, this is the first time we have received this specific concern, as we try to find the perfect balance between comfort and effectivity. That said, if it's ok, we will be reaching out via email to verify this case closely with you, to investigate and find out potential issues. Thanks and stay safe.

Response from WellBeforeDec 23, 2021

Dear Wendy, thank you for your honest review regarding our products and services. I'm happy to know my team did a prompt and timely reply. However, I'm sorry to hear you felt our process was long before processing an actual solution as my team tried to clarify you some points according to the thread and answer your questions, but overall, we do our best to make the process as fast as possible by asking pictures when needed, offering solutions and processing the selected one from the customer. Rest assured your case will be evaluated to improve even more for your next visit. Remember we're 1 click, call or text away to help you out. Have a nice day and happy holidays.