WellBeforeReviews of wellbefore.com

Response from WellBeforeMar 1, 2022

Hi Joseph, we are sorry to know you has these issues with this company, However we would like to point out you sent this review to WellBefore, and you were asked to review your purchase of our N95 masks, which we hope they were of your like. Would you mind to please verify if you can update your review and let us know how it went? Every review help us out to help the world know we are here to help. Thanks in advance.

Response from WellBeforeMar 1, 2022

Dear Brigid, we are sorry to know your masks weren't the size you expected. By the moment you reported this issue to us, we worked in sending you options to help out with your situation and check what we can do to help, either by replacing the products or another way. If you can, please check your inbox, as we sent this information again, and although the message was sent on January 27th, we are still waiting for your confirmation.

Response from WellBeforeMar 1, 2022

Dear Maria, thanks for taking our call, please note we also sent you an email to provide further information about your case. We will be looking forward to your reply.

Response from WellBeforeMar 1, 2022

Dear Michelle, we are sorry to know you had this issue with your order. Please note you sent us your request past Wednesday February 23rd, and we replied to it the same day twice waiting for a reply from you, and even called you today to have a small conversation and explain what happened with your package, but your number was out of service. We are sending you an email again. Please be sure to check your spam folder as well.

Response from WellBeforeMar 1, 2022

Dear Adrienne, we are sorry to know this had happened. Although we do our best to provide a fast service even during a huge volume of orders, we are unable to control on how couriers control their packages, and for that we apologize even if it's not on us. Please note some communications via email were sent to help you out with this, hoping we can make things right. Regards,

Response from WellBeforeFeb 28, 2022

Hi there, we are sorry to know the masks didn't arrive. As we clarified on our communications with you, we did send the masks and they were in the courier hands but unfortunately, due to the large volume of packages they had to handle, yours was reported as lost in transit, and although is not on us, we wanted to apologize for this and refunded so we can make things right, and to go a bit above and beyond, please check your inbox as we are looking to assist you somehow right now. Let us know if you have questions.

Response from WellBeforeFeb 28, 2022

Dear Neil, we are sorry for the troubles our service had generated to you. If you allow us to clarify, due to the large volume of orders and clients we had to deal with during December and January, we are afraid but honest to say our lack of resources made us to lost some customers' messages to help them with their requirements, you included and for which we are very sorry. If it's ok for you, we would like to reach out to verify how we can assist you. Stay tuned.

Response from WellBeforeMar 1, 2022

Dear Ricardo, we are sorry to know you had issues with our products and service. We tried several times to call you in order to provide assistance and help with your discomfort, with no luck, so instead you should have received an email, please stay tuned.. We hope we can make thing right