Lauren D.
I never received my order. When my order was "lost", a refund was issued instead of shipping the product
WellBefore came highly recommended as a great resource for facial masks to protect against Covid. I placed my order on January 12, 2022. On January 13, I received an email with a subject line "A shipment from order #448191 is on the way". For several weeks I tracked the order but it never seemed to leave the warehouse. On January 30, I inquired as to the whereabouts of my order. The next thing I know, I am issued a refund. When I asked why I was refunded instead of shipping my order, the answer I received was stupid and illogical. "My most sincere apologies as this order seems to be lost from the courier and we will have to open an investigation with them. We don't want to keep you waiting that's why we have processed your full refund for this matter. We're very sorry for any inconvenience this may have caused." I would have rather had the masks (which I wanted and needed) and not the refund. I will never recommend nor order from WellBefore ever.
Response from WellBeforeMar 9, 2022
Dear Lauren, we are sorry to hear you had this experience, and we hope it can be understandable for you and our customers that, due to some challenges with the big volume of orders we had during January, it was impossible for us to process any reshipment, and to not keep you waiting, we processed a refund instead due to orders lost in transit. We know it's frustrating, but please let us try to compensate you for the troubles, and make your experience improve to a better one. Please stay tuned to your email.