WellBeforeReviews of wellbefore.com

Response from WellBeforeFeb 18, 2022

Dear Susie, we're sorry to know you had issues with your subscriptions. By any means our system is planned to provide these kind of issues. If it helps, you can reach out to us anytime to our online channels so we can assist you by editing your subscriptions. We hope this might help for your future purchases. Stay safe.

Response from WellBeforeFeb 17, 2022

Dear Anne, we are sorry to know you had issues with your order. If you allow us to clarify, the way they were packed was merely to optimize the shipping times. However, knowing they arrived smashed but with the products inside ok, concerns us on how the couriers may have handled this. We will file a claim about this and in compensation, you were refunded for the shipping costs. Thanks again for letting us know this incident and we're sorry. Even if it's not on us, we want to do our best to help you out. Stay safe.

Response from WellBeforeFeb 16, 2022

Hi Dawn, thanks for your kind words about our products, but I'm sorry to hear you had issues with the sizing guide. Please rest assured that, each model we show on site have pictures showing their measurements to help with dimensions so our customers can do a self measurement to determine the most accurate size. We hope this information helped, and to assist you we have sent you an email with this and further assistance. Stay safe

Response from WellBeforeFeb 15, 2022

Hi T.C., I hope you are doing great, and thank you for your comments. We are happy to know you like the products and our service. However, it concerned me our communications took a bit longer than expected, for which I apologize and did a small check to see where we failed. After checking, I saw the failure and tried to fix it with a small extra of your order issue. Please let me know how it went and if the issue was solved as expected. Thanks!

Response from WellBeforeFeb 14, 2022

Dear RS, thanks for your comments about our masks, but we're sorry to know the masks didn't feel as expected. To help, please check your inbox as we tried to send you information about sizing on masks, but to give you a short version, we haven't made any modification on sizes, so they all should fit similarly. Hopefully the information provide is of help.

Response from WellBeforeFeb 10, 2022

Dear William, thank you for your honest comments and we're sorry to hear you had these issues with delivery, but glad to know the main reactives and test arrived intact. In compensation, and although is not on us, we already refunded you the shipping costs this time. Hope it helps and we wish to see you again in future purchases. Stay safe.

Response from WellBeforeFeb 10, 2022

Dear LRA, after a few weeks, we have seen your experience with our business has not changed after reaching out and solving it. Is there something we missed? Can you please verify if our service deserved a better rating this time? Please keep us posted. Every review help us out to let the world know we are here to help the best we can.

Response from WellBeforeFeb 8, 2022

Dear KHarris, thanks again for the updated review, but we are sorry our masks didn't fit well to you or your family member. We will use your feedback to verify how we can improve our products for the future and, hopefully, we will be able to have you again as a customer. Wishing you the very best and good luck. Stay safe!