WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wellbefore.com
Website
wellbefore.com
Category
Health Equipment
Location
Farmers Branch, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I called for cancel my subscription but they didn't instead they sent me the same mask I didn't want so they charged $59.00 I called to cancel again because they were ready for the third time to charge $59.00
Response from WellBeforeMar 22, 2022
Dear Carmen, we are sorry to know you had this issues, but as you requested, we made the cancellation on the subscription, and no other purchases were applied since February, for which and the cancellation of the products was done as well, including the new product you wanted to change for, the N99 masks, so you can rest assured your request was completed as asked. Regards.
BH
Bruce H.
No notification on status of order
My order was placed several weeks ago, but I have received no word as to when my order will ship, or even the status of the order. I received my credit card statement and I've been charged for the order, so payment is not an issue. When I ordered the parts, the website indicated the parts were in stock. At this point I'm considering cancelling the order.
Response from WellBeforeMar 21, 2022
Dear Bruce, we are sorry to know your February order never arrived, but please let us make it right although it is not on us, we want to stand in front of you as our customer. Please stay tuned and wait for our email. Regards and let us know your experience.
SC
Scott
you keep sending me emails to leave…
you keep sending me emails to leave feedback.
Response from WellBeforeMar 17, 2022
Hi Scott, we sincerely apologize if this has been an inconvenience for you. We will reach out soon to instruct you further on this.
UC
UNHAPPY C.
WRONG SIZE MASK SENT AND GETTING THE RUN AROUND
I have been receiving autoship of 50 masks since July 2021 which was suppose to be kids KN95 mask (size 5-8). Initially I received the correct size but in later deliveries, I received the wrong size. Currently, I have 210 masks that are size Petite regular and 10 masks of size 9-12 that I want a refund for because they sent me the wrong size and their customer service has been giving me the run around and not giving me my refund. DO NOT BUY FROM THESE CROOKS!!
Response from WellBeforeApr 21, 2022
Dear Heather, we hope you are doing great today, and after 1 month we contacted you in order to provide assistance to your case, we hoped your experience has improved, even if the products in the past didn't meet your expectations. Our main goal is to provide both good products and a great service, and help in any case when something didn't go well. That said, do you consider our service helped you? Can you please confirm it by updating your review here in Trustpilot? Please remember every review help us to let the world know we are here to assist.
We will be looking forward to your reply.
JL
jlnsen
So disappointed with this company
So disappointed with this company. It used to be great, and I ordered several times. But this time my package got lost after 3 weeks - and though they offer to replace the lost order, they claim "Once it has left our warehouse, the item is no longer our responsibility" We all know that, but we aim to shop with companies that still offer customer service and help out. I asked to expedite the replacement - since I ordered 3 weeks ago. But no, they can't. They can ship via the same very slow service, 3 - 4 weeks. I'll order from another company going forward.
Response from WellBeforeMar 14, 2022
Dear jlnsen, we are sorry for not being of help with your order this time. We thank you for understanding how the shipping process works, however, as our staff mentioned, seems there was a confusion, as we offered a reshipment to be processed with an expedited shipment since we understand your frustration on not getting the package on time, although it was still on transit, and you are completely right about receiving service.
Although we are not able to process a faster solution on economy shipments and in this case we can't take care on filing claims with services giving the shipping type and have to wait a determined period of time before filing a claim (as we clarified), please note that any expedited or faster shipment give us a wider space to take faster actions. This mean that your most recent order you've placed with us on Friday March 11th with 2nd Day Air, we will be able to assist directly with the courier, and you don't have to reach out to them.
That said, we are sorry for not having the ability to provide a full service giving the shipping type you selected, but we also thank you for trying our service once more. If you ever need assistance, let us know. Stay safe.
MB
Maria B.
No masks yet!
I placed an order for masks in mid January. It's now March 7 and I still have not received my masks.
Response from WellBeforeMar 9, 2022
Dear Maria, we are sorry for your order to never show up. By any means we wanted this had happened, but as you may have wondered, we are unable to manage on how couriers handle packages, for which we are truly sorry, even if it's not on us.
That said, we hope the solutions we are providing meet your expectations of a good service.
GE
George
I've asked you several times nicely to…
I've asked you several times nicely to stop sending me ads. Now keep the hell out of my email or I'll go on
Facebook and social media and spread the word that your masks are releasing fibers which affect my lungs.
What part of "stay the hell out of my email" don't you understand???!!!
Response from WellBeforeMar 9, 2022
Dear George, we are sorry the system kept sending you advertisement emails after we already processed the removal from all marketing emails. On a third checkup you were removed from all marketing emails.
We hope this will keep you away from sharing fake information about our products. If you need anything else, you can reach out to us anytime. Stay saf.
BR
Brett
Package was lost in the mail
Package was lost in the mail. Mail Innovations service is terrible. Please do not use them going forward.
Response from WellBeforeMar 8, 2022
Dear Brett, we are sorry to know you had these issues with the postal service. Although we do our best to ship orders within 24-48 hours, it is not on us how the couriers manage packages from there. But fear not, as we are here to help, and we hope we can make your experience with us a bit better.
Please stay tuned on your email.
