WellBeforeReviews of wellbefore.com

Response from WellBeforeFeb 22, 2022

Dear Tiffany, thanks for your honest comments about our products, but we are concerned on how the customer service agents didn't take care of your case. After verifying, we found on text messages they provided the explanation regarding delays on orders, and expected to receive a confirmation if the order arrived by the mentioned date or not, and no other calls were made after that under your registered number. But aside of that, we still sorry the courier were not able to deliver the package, so please let us make thing right to improve your experience with us. Please stay tuned.

Response from WellBeforeFeb 22, 2022

Hi JW, thank you for your honest comments. We're happy to know the masks met your expectations as how they are constructed, and to help you with the sizing, please note that indeed the small size for adults, and the regular size for kids measure the same, as you were able to see. However, we also have other sizes that may help to your kid in terms of sizes (you can confirm the other options and their measurements on our site), as we know our customers would like to protect their children as well, regardless the szie. We hope this information had helped, as well as further information we've sent via email. Stay safe.

Response from WellBeforeFeb 22, 2022

Hi Bostonmom, we are sorry to know our masks didn't fit well. As we tell to our customers during our live chats, sms, emails or calls, in order to assist our customers to find the best fit for their masks before purchasing, we show the measurements of each mask and size so this can be compared with the area required to cover, and for the kids sizes, we have an additional pictures showing instructions on how to measure the face to determine which mask would fit the best, as we know not everyone will fit the same. Regardind the chemical smell, please rest assured this is not a chemical, but what we call “new mask scent,” we advise letting the mask air out for 5-10 minutes and then trying it back on again to see if that new mask scent has faded away. We hope this information have helped, and let us know if you have any other requirement. We are 1 click away to assist. Regards.

Response from WellBeforeFeb 22, 2022

Hi Elizabeth. We are sorry to know you had issues with your masks. We are deeply sorry that there were some defective masks within your order. Sometimes when products like the masks are manufactured at mass scale, there are some stragglers that have a few defects. We apologize for this and we promise to make it right always, the reason for which we are 1 click away to provide assistance. That said, we will be sure to reach out to you this time to see how we can help. Stay safe.

Response from WellBeforeFeb 22, 2022

Dear Linda, thanks for your honest comments, we are sorry to know the subscription wasn't processed as expected. We have opened a ticket to verify what happened with it and be sure it won't happen again. Be sure our team is well prepared to take care of your requirements with the subscription process. Have a nice day and stay safe.

Response from WellBeforeFeb 21, 2022

Astine, thanks for your honest comments. We are sorry to know the masks didn't feel as comfortable as expected. Although we are always aiming for the perfect balance between comfort, flexibility and protection and making a lot of customers happy, we know this is not a finite task, so we are always working to make our products better and better to keep much more customers happy. We expect to see you again sometime so you can test our products again. Stay safe.

Response from WellBeforeFeb 21, 2022

Hi CJ, we are deeply sorry that there were some defective masks within your order. Sometimes when products are manufactured at mass scale, there are some stragglers that have a few defects. We apologize for this and we promise to make it right by checking our batches with the manufacturer again. As for your future purchases, please never hesitate to reach out to us when these issues happen for us to provide the proper assistance. Finally, please be sure to check your inbox, as we've sent a confirmation which we hope may help to make things right with you. Stay tuned.

Response from WellBeforeFeb 18, 2022

Dear Sarah, thanks for your kind words about service. If you allow me to clarify, our masks are packaged instantly as they are made in the individual plastic packaging. If some masks have what we call the “new mask scent,” we advise letting the mask air out for 5-10 minutes and then trying it back on again to see if that new mask scent has faded away. If after this process you consider the masks are still not wearable, please do not hesitate to reach out to us for assistance, we will be sure to help you out. Stay safe.