WellBeforeReviews of wellbefore.com

Response from WellBeforeApr 18, 2022

Hi Denise, it is sad to see you never read the email we have sent you with the return label as requested. After checking your case, you filed a claim on April 1st, and on the same day the return label was sent at 9:47 am CST, but we never received confirmation you have sent it back or the label was activated on the courier's site. We kindly ask our customers to stay alerts on their inboxes for the label to arrive and process the return as soon as possible so we can assist. We will send you a reminder via email today within the same thread so you can confirm it. Please check your spam folder as well just in case.

Response from WellBeforeApr 18, 2022

Hi Ashley, we are sorry to know you had this experience from our business. The honest truth is that we were managing an extreme high volume of orders that increased overnight from December to February. We weren’t fully prepared for it and some orders weren’t managed with the highest level of quality that we are always pushing for, thus the reason we decided to not keep you waiting any longer and process a refund instead, which is unusual as we (as you can see in our policies) we offer three options: reshipments, refunds or in-store credits. Unfortunately there isn’t much we were able to do on that order other than to promise you it will not happen again. We are taking extreme measures now to ensure this doesn’t happen again. We hope this at least gives you hopes we are ready to take orders as usual and process them as expected and rest assured we are working hard to provide the best service for which our customers are so happy with and the reason they return to us every time. Regards,

Response from WellBeforeApr 12, 2022

Hi Laura, we are sorry to know this issue have appeared on your last order, and we hope our service met your expectations and processed the replacements you requested on time. but please let us know if the issue showed up again in the replacements, and if so, we would have been more than happy to evaluate your case and help even more. Once again, we hope this won't affect how our service helped you. Stay safe,

Response from WellBeforeApr 7, 2022

Dear RF, we are sorry for the troubles, just to be sure, we have removed all subscriptions again and blocked your email from any email marketing you may received. Also, any reviews sent from our platform to review products was blocked as well, all that is left would be from you to unsubscribe yourself from Trustpilot, as we do not have authority to work on those requests ourselves, but be sure all marketing emails or reviews from us were cancelled already. Hope this helped, let us know if we can be reconsidered for another review. Stay safe.

Response from WellBeforeApr 5, 2022

Hi Jane, we are sorry to know you are still waiting. After checking your case, and as how we've clarified via email, both orders were already refunded, and returning the orders were not necessary. Please be sure to verify this information in your email, as well as the refund notifications. As for the masks, we already clarified you were able to either use them or donate if you prefer. We hope this had clarified your question and let us know if anything else happens. Stay safe.

Response from WellBeforeMar 23, 2022

Hi AB, we are sorry to know you had these issues with our review reminders. After checking seems you received a review request for our product, and another one for our services (this one). We are sorry if the system bothered that much and to avoid this, we already removed you from all these messages systems. Hope this helps you to reconsider your review, as these numbers affects tremendously to a business' reputation. We will be looking forward to it.

Response from WellBeforeMar 22, 2022

Dear Connie, we are sorry to know your order never arrived. Please stay tuned as we will be reaching out via email to help out with this. Regards.

Response from WellBeforeMar 21, 2022

Hi Lawrence, we are sorry to know the KN95 masks you bought twice plus another 2 orders in 2021 didn't meet your expectations. Our sole intentions are always to provide the best products as possible at the best prices, and we're sorry to know we've lost a customer here at WellBefore. We wish you the best and hope we can have the chance to see you again in the future. Stay safe.