WellBeforeReviews of wellbefore.com

Response from WellBeforeMar 1, 2022

Dear Jane, thank you for your kind words, and we are fully sorry you had to experience this moment with your purchase. Although we worked very hard to make your order be delivered, couriers may delay things and we can't control that, we're afraid to tell. However, as you experienced, we are here to help and make things right to help, so thanks for being our customer and trust in us. Rest assured we will do our best to assist with all issues you may have as customer. Stay safe.

Response from WellBeforeFeb 28, 2022

Dear Sharon, thanks for letting us know your kind words about our products, and we are sorry if there was a misunderstanding. If you allow us to clarify, you got our KN95 masks which are not NIOSH certified, the reason for which you didn't receive them with that stamp and with earloops (NIOSH certifies masks with headstraps only), but we do sell N95 NIOSH certified masks also, so in case you need these masks instead of the KN95, please follow the link below to see the models we have available in stock, and we'll be happy to provide those on your next purchase: https://wellbefore.com/collections/niosh-n95 We hope this had clarified your questions, and let us know if you have any other by writing to our customer service team. Stay safe.

Response from WellBeforeFeb 26, 2022

Dear Charlene, we are sorry to know you had those issues with your order. After investigating, it seems your last order you wanted to get and consciously placed you made it with a weekly subscription to get a 20% discount, the reason for which, a week later, another order was placed and arrived to you, and after you reached back to us, we processed the refund and as we understand these confusions may happen from time to time, and we're glad to help even further by not requesting to return them. We hope this had clarified things, and if you ever need assistance from us again, you can reach out. We will be more than happy to help you. stay safe.

Response from WellBeforeFeb 25, 2022

Dear Colleen, we are sorry to know you had that experience with our masks. Although we show sizes and how to measure masks on the kids to determine the best size, we understand how this may be frustrating, so please let us try to help through an email we will be sending shortly to assist. Regards,

Response from WellBeforeFeb 25, 2022

Hi Ct, we hope you are doing well, and thanks for the kind words about our masks' quality. As you have mentioned, the KN95 masks size small for adults and the KN95 masks size small (ages 9-12) for petite faces measure the same on both cases as we found most of women and adults with small faces this measure was ideal, while in the other hand, kids and pre-teens are mostly fit similarly in these masks. We are sorry if this decision was not of your like and generate a lot of frustration to have to select between masks for kids or small masks that measures the same, and we hope you were able to notice we have a variety of sizes that will help with other measurements. If you ever need further assistance, let us know. Stay safe!

Response from WellBeforeFeb 25, 2022

Dear AKG, thank you for your kind words regarding our products. We are so happy to know you liked them. And also, we are happy to let you know our models are coming now with the logo and all the details of the masks embossed on them, so please feel free to check them out anytime you want. We hope this meet your expectations. Stay safe!

Response from WellBeforeFeb 23, 2022

Hi Sam, thank you for sharing your kind words about our service. We sincerely apologize for this issue, and although it is not on us we do our best to assist our customers anytime. We'll be reaching out via email shortly in order to provide further information about your order. Stay safe!

Response from WellBeforeFeb 23, 2022

Hi Roger, we are sorry to know you had these issues with delivery. We definitely understand the frustration. We've been frustrated with carriers as well. Due to the current COVID situation, logistics have been affected and the volume of packages is in constant increase, some shipments could present delays thereof. In compensation we've refunded the shipping costs fo your order. We hope this at least make things right on our side, even if it's not on us. If you need anything else, let us know. Stay safe.