WellBeforeReviews of wellbefore.com

Response from WellBeforeMay 23, 2022

Dear Justine, we are sorry to know we weren't able to process the replacements on time. After doing an evaluation, we have processed the reshipment as requested. However, after processing it, we received a notification one of the items ran out of stock and sent you a new message immediately, waiting for your confirmation on the replacement we suggested, but never heard back from you, even with the 3 notifications/reminders we have sent you. We'll be sending you another reminder hoping we can still do a reshipment to help out. We will be looking forward to hearing from you.

Response from WellBeforeMay 20, 2022

Hi EH, we are sorry to know you had this issue with your subscription. If you allow us to clarify, the system notify our customers by sending mails to their personal inboxes registered, however we know our customers may have their security settings placed so these type of automatic messages are sent to spam folders, the reason for which is always suggested to make an regular check up on spam folder to verify nothing is missed. That said, your subscription is still not missed, because although your order was skipped this time after 8 tries of the same order with no stock, our system placed the next order for June 11th, so please stay tuned and if no notification arrive that time, you can reach out to us and we will be sure to compensate you for the troubles. Stay safe.

Response from WellBeforeApr 25, 2022

Dear Breianna, we are sorry to know you had issues with your reviews for our product, and we understand you needed to express your discomfort with our products. Please note we have sent you an email with a small clarification of some points hoping they can make your experience a bit better with our products. Please stay tuned.

Response from WellBeforeApr 25, 2022

Dear Debbie, we are sorry to know you had this issue with your subscription. By any means we have intentions to process payments unless they are authorized by our customers, and system will process payments which are not modified or removed. That said, and after you reached out to us with your subscription removal request, it was removed and the card deleted. We hope this had helped. Stay safe.

Response from WellBeforeApr 22, 2022

Dear Melissa, we are sorry you had this bad experience with our services. As you were able to see, our team is ready to process any inquiry and be of help. After checking your case, it seems we were trying to correct a purchase you've made by mistake, but our system took the same masks by mistake for the reshipment. We apologize for that. Please stay tuned as we will send you a compensation notification shortly. Stay safe.

Response from WellBeforeApr 20, 2022

Dear Andrea, we are sorry to know you had this experience. After doing a deep verification about your case, we haven't found any new order placed or delivered with an associated payment from us, so please let us clarify this information with you and see what happened. We will be reaching out very soon. Thanks in advance.

Response from WellBeforeApr 21, 2022

Dear Mari, we are sorry to know you had issues with your order. When these issues happen, please never hesitate to reach out to our support channel so we can assist and report these issues as we do not consider this quality as acceptable. That said, we will be looking forward to your reply to us at [email protected], and our team will be more than happy to assist you.

Response from WellBeforeApr 19, 2022

Hi Saressa, thank you so much for your happy comments! We're so glad to know that, however it seems you have rated us with 1 star, which is a bad rating, instead of 5. Would it be possible we're missing something? Can you please verify this and let us know if the rating was correct and we need to improve anything, or if you need to make a correction in the stars and will give us a higher value? Thanks in advance for your reply!