Anon
Great masks but not dependable delivery schedule
Great masks, but the UPS Mail Innovations service leaves a lot to be desired. I have been asked by Wellbefore's automatic email service to submit a review. I've written a similar one before but I'll do so again because my mixed feelings about the total service remain. While the masks are top notch (good fit, range of sizes, breathable, comfortable) I still have the same comment about the UPS Mail Innovations delivery service which is not a definite day service, and which is the likely service if you have a relatively small subscription. This service hands UPS parcels over to USPS for the last (local) delivery stage. In our case, according to the tracking history, the parcel has been "out for delivery" by USPS only to be "forwarded", passed back into the USPS network, re-emerging for delivery 4 days later. At the time of writing, that is a 4 day delay and I don't know if the package will be delivered in this second "out for delivery" phase. That kind of delay makes subscription planning quite difficult.
Response from WellBeforeDec 21, 2022
Dear Customer, Thanks a lot for your honest comments and review. We truly appreciate your kind words about our masks. We work diligently to make them of the highest quality we can provide, so our customers can feel and be safe while using them. We definitely understand the frustration, since we've been frustrated with UPS as well. Just in case a clarification may apply, at our end, we aim to ship out the product within 24 hours and that's as much as we can do. The rest is up to USPS or UPS, depending on their system as you well mentioned. But please rest assured we are working on speeding things up for our customers since we understand how our products are key to theirs's family health by working on finding more shipping options that can avoid these issues at the time their rates won't affect the general process. Finally, we wanted to mention we truly value our customers, and we hope to keep your trust. We wish you happy holidays, and please reach out if there is something we can assist you with!