WellBeforeReviews of wellbefore.com

Response from WellBeforeJul 18, 2022

Hi Maria, we are sorry to know you had issues with your order and wanted to return them back. If you allow us to clarify, and according to the call information, you let us know you were to call back in order to proceed with the return. As well, since we did not receive notifications from you over the phone, we sent this request via email as well, looking for an answer with multiple reminders, but no luck to find you. Please note we always are available to provide assistance, but we kindly require our customers to reply to our communications in order to proceed and help. We hope this had clarified your concerns, let us know if you have any other.

Response from WellBeforeJul 11, 2022

Hi Akiko, we are sorry to know you had this issue with your order. It seems your most recent order placed on June 9th was for 30 Kids (Petite Faces) KN95 - 3D (KF94 Style) Adjustable Pink Camo / Small (Ages 5-8), so the order was processed as requested this time. If we ever made the same mistake like we did in the past, we can always process a replacement like we did that time. Just to help you, we have sent you the receipt of what you've ordered from us, and if you want these to be changed, please do not hesitate to reach out to us by email to help you correcting this order placed by mistake. We hope this had clarified your question. Best regards,

Response from WellBeforeJul 11, 2022

Hi Robert, we are sorry to know you had theses issues with your purchases. After verifying your account, we have sent you a reset your password email, and if you needed assistance by changing the subscription frequency from weekly to monthly, you can reach out to us anytime so we can work on this for you if you were not able to check you account. We hope this had helped, and if you need more assistance, let us know. Regards.

Response from WellBeforeJul 11, 2022

Hi Betty, We are sorry to know you felt this way with our masks and we hope we can clarify your concern. Our masks are packaged instantly as they are made in the individual plastic packaging. If some masks have what we call the “new mask scent,” we advise letting the mask air out for 5-10 minutes and then trying it back on again to see if that new mask scent has faded away, but if the smell can't be tolerated, you can reach out to us in a future purchase if it happens again to receive assistance. We hope this information had helped. Regards

Response from WellBeforeJul 11, 2022

Hi Teresa, we are sorry to know you had these issues with our masks., and we hope we can clarify this concern. As we clarify as much as many times as needed, our masks are packaged instantly as they are made in the individual plastic packaging. If some masks have what we call the “new mask scent,” we advise letting the mask air out for 5-10 minutes and then trying it back on again to see if that new mask scent has faded away. Also, please note we do not spray our masks with any chemical or fume before selling them, so all these are referred to the manufacturing process. If you consider the smell is not tolerable, you can always reach out to us with any of your most recent orders and request for assistance so we can help you out, and we're sorry you had this issue after purchasing 7 times from us. We would be more than happy to help you if you ever need assistance, so feel free to reach out! Regards,

Response from WellBeforeJul 4, 2022

Hi Anish, we are sorry to know you had issues with our products. If you allow us to clarify, since we know not all ages will fit in the same size, we provide many alternatives to make our customers select the size that might fit the better: -First, we have the age ranges which each size fit the most according to our tests. -Second, we have the measurements of the masks on site, and along with the sizing guideline on the product's description, you can make a self-measurement of the wearer's face -Third, you can always reach out to any of our customer service channels to receive assistance in determining the best size for you or your beloved ones. As you can see, to prevent these situations to happen, we put at hand plenty alternatives to help. We hope this had clarified, and let us know if anything else is required. Stay safe.

Response from WellBeforeJun 14, 2022

Hi Annie, we are sorry to know you felt this was a bad odor and affected your smell sensitivity. Our masks are packaged instantly as they are made in the individual plastic packaging. If some masks have what we call the “new mask scent,” we advise letting the mask air out for 5-10 minutes and then trying it back on again to see if that new mask scent has faded away, and if this doesn't help (like in your case), please never hesitate to reach out to us through our customer service channels, so we can assist your case. We are 1 click away to provide help. We hope this had clarified your concern, and if you ever need further assistance, let us know. Regards,

Response from WellBeforeMay 24, 2022

Hi Kathryn, we are sorry to know you had this issue with our products and service. If you allow us to clarify a few points: our masks are 100% authentic and are standardized with the GB2626-2019 standard and this can be found on the masks (on the low middle edge of the mask), the paper we put in each individually wrapped, and in the packaging. However, if this can't be found in the said part of the mask, we consider those as defectives since they didn't come with the markings, and we can always replace them if the customer ask for them and send pictures to help out and process it. Finally, we are sorry our agent was affected by her asthma that moment she took care of your case, and she did her best to avoid this affected the service working from home and providing the refund you requested and we understood the reasons. No questions asked. We hope this had clarified your concerns, and we are sorry this time we failed in helping as you expected. Stay safe.