WellBeforeReviews of wellbefore.com

Response from WellBeforeFeb 12, 2026

Hi there, Thank you for sharing your feedback and for your purchase. We’re thrilled to hear you had a good experience with our products! We sincerely apologize if our emails felt overwhelming. Your feedback is important, and we’ll review our communication frequency to make sure it’s better balanced. We truly appreciate your support and hope to continue serving you in the future. Warm regards,

Response from WellBeforeJan 26, 2026

Hi, We’re truly sorry for the frustration and concern this situation has caused — we completely understand how disappointing it is to be waiting for an order. This delay occurred due to weather-related shipping disruptions, which unfortunately impacted delivery timelines. As discussed earlier, we’ve already issued a replacement for your order to make sure you receive your items as soon as possible. Please rest assured that we are not a scam, and we genuinely appreciate your patience while we worked to resolve this. If you have any further questions or need additional assistance, we’re always here to help. Thank you for giving us the opportunity to make this right. Kind regards,

Response from WellBeforeFeb 12, 2026

Hi there, Thank you so much for sharing your detailed feedback! 💛 We’re really glad to hear that you love the comfort, fit, softness, and color options of the KN943D masks. We truly appreciate your honest input regarding shipping for subscription orders. Feedback like yours is very valuable to us, and we’ll be sure to share it with our team as we continue reviewing and improving our subscription benefits. We’ve also reached out to you privately to follow up and discuss this further. Thank you again for taking the time to share your experience—we’re grateful for your support. Warm regards,

Response from WellBeforeJan 8, 2026

Hi Melinda, Thank you for sharing your feedback. We truly appreciate you trying our masks and taking the time to let us know about your experience. We understand that everyone has different preferences when it comes to coverage and fit, and we’re sorry that this particular mask didn’t meet your daily needs. Your feedback is very valuable to us, and we’ll take it into consideration as we continue to improve our products. We’re also reaching out to you privately so we can help resolve this for you and make things right. Thank you again for giving our mask a try. Best regards,

Response from WellBeforeJan 9, 2026

Thank you for your feedback regarding the elastic headbands. We’re very sorry that the mask didn’t meet your expectations. Because everyone has different head sizes and dimensions, we understand that fit can vary from person to person. We’ll reach out to you directly to discuss options and see how we can best assist you. Your feedback is valuable, and we appreciate you letting us know.

Response from WellBeforeDec 16, 2025

Hi Maria, thank you for your feedback. We see that your order was placed on December 9th with an estimated delivery of December 19th and currently on its way to you. Both your order confirmation and shipping confirmation emails were sent at the time of purchase. We’ll reach out to you privately to ensure you have all the details and help track your order.

Response from WellBeforeDec 6, 2025

Hi Kim, Thank you for sharing your thoughts with us. We are sorry for the experience and understand your concern about the packaging. Please know that we are constantly working to improve our packaging and reduce plastic use wherever possible. As a small family-owned business, we take our reputation very seriously, and we would really appreciate it if you could consider updating your review to 5 stars. Rest assured, I have forwarded your feedback to the relevant team to help us continue improving. Thank you for your support and understanding. Warm Regards,

Response from WellBeforeNov 24, 2025

Hi Megan, Thank you for sharing your feedback. After reviewing your order, it appears there was an issue with how the order was placed. Only the delivery guarantee was selected, so no physical masks were scheduled to ship. We’re reaching out to you directly to help resolve this and ensure you get the products you need for your upcoming travels. Thank you for your patience, and we look forward to getting this sorted.