WellBeforeReviews of wellbefore.com

Response from WellBeforeNov 26, 2025

Thank you for sharing your experience with us. We’re truly sorry for the stress and frustration this caused — especially with how important these masks are for your work and for the little ones you care for. We want to reassure you that your replacement order was shipped via express and picked up by UPS the same day. The extended delivery time was due to carrier delays and the holidays, and we completely understand how disappointing that was. We deeply apologize for the impact this had on your schedule. Thank you again for your patience and for the important work you do. We truly appreciate you 💝

Response from WellBeforeOct 8, 2025

We’re so sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We completely understand how frustrating it must have been not to receive a response and to get a shipment you didn’t intend. That’s never the experience we want for our customers. Our team is already reviewing this to ensure better communication and transparency going forward. Our support team will be reaching out to you directly to help make this right.

Response from WellBeforeOct 6, 2025

We’re so sorry to hear that the regular-size masks were too large — we completely understand how frustrating that must be. A proper fit is so important, and we truly apologize for the inconvenience this has caused. Someone from our team will be reaching out to you directly to help find a better size or style that works for you. We want to make sure you’re fully satisfied and comfortable with your masks. Thank you again for bringing this to our attention, and we’re truly sorry about the whole experience 💛

Response from WellBeforeSep 22, 2025

Hi Andy, Thank you for reaching out and sharing your experience with our masks. We’re truly sorry for the discomfort and inconvenience this has caused, and we completely understand how frustrating this must be. We tried to reach you by phone but found your voicemail and left a message. When you have a moment, we kindly ask that you reply to us so we can work with you to make this right. If possible, could you also share a few photos of the masks, especially highlighting the areas where the nose bridge dips and the masks appear crooked? This will help our team investigate the issue thoroughly and ensure we provide the best possible solution for you. We genuinely appreciate your patience and want to make sure this is resolved to your satisfaction. Warm Regards,

Response from WellBeforeSep 21, 2025

Thank you so much for sharing this with us. We're truly sorry that your shipping preference wasn’t honored, and we completely understand how important this is to you. We never want you to feel disregarded, and we sincerely apologize for the frustration this has caused. We’ve reached out to you privately so we can confirm your preferred carrier and ensure your future orders are handled the way you expect.

Response from WellBeforeSep 14, 2025

Thank you for sharing your feedback. We’re very sorry to hear that the masks did not meet your comfort expectations. We understand how important proper fit is, especially for those wearing masks throughout the workday. We truly value your input, as it helps us improve our designs for all customers.

Response from WellBeforeJul 19, 2025

We’re very sorry to hear about your experience with the updated KN95 masks. We understand how frustrating it can be when a trusted fit no longer works. Our support team will be reaching out to you directly to help get this resolved. Thank you again for your feedback, and our sincere apologies for the inconvenience.

Response from WellBeforeJun 12, 2025

Hello Sara, My name is Jane, and I’m reaching out from the WellBefore team. Thank you again for your honest feedback. We truly appreciate you taking the time to share your experience, and we’re very sorry the masks didn’t meet your expectations. We’d love the opportunity to make this right and have a couple of options for you: Free Replacement (Unopened Package Only) If your original package is unopened, we can offer a free replacement once it arrives back at our warehouse in good condition. We’ll cover the shipping cost for the replacement. Free Sample Masks to Try Alternatively, we’d be happy to send you a few sample masks at no cost so you can test different styles or sizes and let us know what you think. If you're open to trying our masks with more fit options, we can include those. As a thank-you for your patience and understanding, we’d also like to offer you a 10% discount on your next order, whichever option you choose. Please let us know which option you'd prefer, and we’ll take it from there. We’re here to help and truly value your satisfaction. Thank You!