WellBeforeReviews of wellbefore.com

Response from WellBeforeJun 4, 2026

Hi Dawn, thank you for taking the time to share your feedback. We're sorry to hear the sizing didn't work out for you. We do want to clarify that sizing details are listed on our product page to help customers select the best fit before purchasing. And as stated on our website, this item is non-returnable and non-refundable. That said, your experience matters to us and we'd love the opportunity to make this right. Our team will be reaching out to you directly so we can assist you further.

Response from WellBeforeMay 13, 2026

Hi Deana, we're glad we were able to resolve this for you. If your experience has since improved, we'd appreciate it if you updated your review. Thank you!"

Response from WellBeforeApr 13, 2026

We’re very sorry to hear about your experience and any frustration this situation may have caused. That was never our intention, and we sincerely apologize for how the follow-up was perceived. We always aim to support our customers and ensure their concerns are properly addressed, but we understand this interaction did not meet your expectations. Your feedback is taken very seriously and will be reviewed by our team. We truly appreciate you taking the time to share your experience with us.

Response from WellBeforeMar 18, 2026

We’re very sorry to hear about your experience and sincerely apologize for the inconvenience. We would really like to understand what may have gone wrong, as our masks go through multiple quality checks to ensure proper fit and performance. Your feedback is important to us, and we’d appreciate the opportunity to look into this further. One of our Wellness Advisors is already reaching out to assist you and provide the best possible solution. We truly hope to turn your experience into a 5-star one.

Response from WellBeforeMar 12, 2026

Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We completely understand how frustrating it can be when a package does not arrive as expected. After reviewing the shipment tracking, it appears that the carrier attempted delivery and left a notice indicating that the package was redirected to a local post office for pickup. According to the latest tracking update, the item is currently being held by the postal service and should be available for pickup. Unfortunately, once an order leaves our facility and is handed over to the shipping carrier, the delivery process is managed entirely by the carrier. In this case, the postal service controls the delivery attempts and pickup arrangements, and we do not have direct control over those procedures. That said, we truly want to help resolve this for you. One of our Wellness Advisors has already sent you a private email and would love the opportunity to improve your experience.

Response from WellBeforeMar 10, 2026

We’re sorry to hear that you felt ignored and sincerely apologize for the frustration this has caused. Our team did send a response to your inquiry on March 1st, and it’s possible that it may have landed in your spam, junk, or promotional folder. We are reaching out to understand what happened with your order and to find a resolution that works for you. One of our wellness advisors is trying to connect with you, and we hope to turn your experience into a 5-star one. Thank you for your time and understanding.

Response from WellBeforeMar 2, 2026

Hi Jeanne, we're glad we were able to resolve this for you. If your experience has since improved, we'd appreciate it if you updated your review. Thank you!"

Response from WellBeforeMar 2, 2026

We sincerely apologize for the frustration this situation caused. We’re glad to inform that your package was delivered, and we truly appreciate your patience throughout this process. Our team is committed to ensuring a smooth experience, and one of our Wellness Advisors is already in contact with you to make sure everything is completely resolved to your satisfaction.