WellBeforeReviews of wellbefore.com

Response from WellBeforeAug 26, 2022

Hi Ann, we are sorry to know you had these issues. After doing a verification in our records, we do not have any call with your number registered. However, we did find a notification from you in a previous review saying the masks were not of your like and you needed assistance, for which we replied asking for a few things to start the return process, but never heard back again as we were waiting for your confirmation. Would it be possible you've missed this email? In any case, we will be sending it back to help you. Stay safe.

Response from WellBeforeAug 19, 2022

Hi Mark, we are sorry to know you were unhappy with our masks. If you allow us to clarify, we indeed received your request for returning, and immediately after, one of our agents did the regular process which, if you were able to read in full, explained the return process and the options you had in exchange for the return: replace, refund, or a credit, but we never heard back from you, and since you were reporting that order at the right time, it was following the return policies we have, and thus, the process would have follow its regular process, but again, unfortunately, we didn't hear any other word after sending our explanation and information. That said, we're afraid your order now is out of the timeframe for reporting back and sending them. We hope we can see you next time and give us the opportunity to help you as our customer. Stay safe.

Response from WellBeforeAug 19, 2022

Hi Opal, we are sorry to know you had this bad experience with our products. After checking your case, we found another review from you stating a different fact from your purchase and we reached out looking to compensate for the troubles, thus opening a case since the order was within the notification period for defectives, but never heard back from you to help as our customer. Now unfortunately the case was closed since we never receive a response from you. We hope this had clarified the situation a bit more. Stay safe.

Response from WellBeforeAug 11, 2022

Hi Lynn, We are sorry to know you are not happy for not being able to see the PayPal option above, and for such rating your experience this bad with us. We hope we can clarify this as much as possible: the PayPal option is actually available, along with ShopPay, AmazonPay, and GPay. At the moment of checkout after viewing your cart, the fast payment options, including PayPal, are located at the top of the window. Please try again and check these features that were always available for all our customers. We hope this information had helped. Stay safe.

Response from WellBeforeAug 8, 2022

Hi Lisa, we are sorry to know you had issues with your order and we weren't able to help this time. If you allow us to clarify, the main reason why the request would have been rejected was because it arrived out of the 14 calendar days upon package's arrival timeframe we have in our policies to report discomforts or defectives, and in your specific case, you've placed your order on June 23rd, and reported you didn't want the masks on August 2nd, which is 35 days after the package arrived at your address, and unfortunately, that order was not eligible for reports anymore. We hope we have clarified the issue and wish you the very best. Stay safe.

Response from WellBeforeAug 1, 2022

Hi Eileen, we are sorry to know you weren't able to enter your account. It seems you never created one and were always purchasing from us as a guest. To solve this, we have sent you an account activation invitation so you can log in and see your orders in the future. Stay safe.

Response from WellBeforeJul 26, 2022

Hi Kristina, we are sorry to know our review requests, including the ones from Trustpilot (External to us) were that invasive. If you allow us to clarify, our system is established so it sends a review reminder if the customer does not removes themselves from the review listing, and this can be done with every email at the bottom. However, you can also reach out to us through our communication channels, so we can assist you in removing your email and number from our review reminders excepting trustpilot which is made manually by the customer only for being an external company to us. That said, we made another check up and your email is not listed anymore to receive any other review reminder for any future purchase you consider you could do. We hope this had improved your experience with us a bit more to get more love from your review. If you need anything else, do not hesitate to reach out to us again. Stay safe.

Response from WellBeforeJul 20, 2022

Hi James, we hope you are doing well. We're just checking out if you managed to verify the issue you're reporting with the other company and can try to update your review about our products and services, as you've not bought any product with vials from us, or at least, from the accounts you have with us we confirmed belongs to you. Please keep us posted.