WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wellbefore.com
Website
wellbefore.com
Category
Health Equipment
Location
Farmers Branch, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have received products in damaged packaging and there was no effort to make a return or supply new product. I don’t use well before anymore.
And the follow up is unhelpful- buy at your own risk.
Response from WellBeforeOct 19, 2022
Hi Evelyn, we are sorry to know you felt this way with our policies. Unfortunately. we clarify on our site these tests are packed in a way the inside of each test is not compromised due to transportation, and as our site clarifies as well as our message to report difficulties, also clarifies that some products can't apply to returns, refunds or exchanges, and the COVID tests are included, and we state this on the product's details before adding them to a cart.
We wish you the very best, and let us know if we can help some more in the future. Stay safe.
DC
DeJuana C.
MY JOB TITLE IS WELL DONE
MY JOB TITLE IS WELL DONE! YOU ALL DID A GREAT JOB WITH THE ORDER FROM BEGINNING TO END.
Response from WellBeforeOct 5, 2022
Hi DeJuana, we are so happy to know our service providing 20 3D (KF94 Style) KN95 Mask With Adjustable Ear Loops went that well until the very end! However, we see your rating was 1 star and not 4 or 5 stars. Was this a mistake? is there any chance you can recheck your review to WellBefore and verify if you can make any edition to it? Thanks in advance!
CA
Candide
I canceled WellBefore mask orders but they sent them anyway
I contacted WellBefore more than a month ago to cancel orders for these masks yet you are sending me more of them. Please stop sending me these masks unless and until I contact you to order masks.
Response from WellBeforeOct 10, 2022
Hi Jerry, we are sorry you felt this way. If you allow us to clarify, after we received your request to change the purchase recurrence from 6 weeks o 3 months, our team reported that was not possible at first, and asked if you preferred a cancellation after that, but the team never got a response after that.
Recently, after reading your email, and since we updated our program so it can upgrade shipping to every 3 months and more through our customer service team, we reached out again via email asking if this was a possibility instead of keeping the subscription cancelled. Would it be possible we can receive a reply from you to determine the next action you need from us? thanks in advance and stay safe.
KG
Kathleen G S.
I was told the problem was my fault.
I was told the problem was my fault.
Response from WellBeforeSep 23, 2022
Hi Kathleen, we are sorry to know you felt that way with our explanation about the mailing process, but if you allow to repeat ourselves, after reading your comment you did not receive a reminder about the next charge of the subscription you had with some of our masks, we clarified the following:
"We are so sorry to hear of the issue experienced. Our system automatically sends reminders before shipment as well as the confirmation. However, it is quite possible that these may have gotten lost in the mail or perhaps automatically sent to the SPAM/JUNK folder as some of our emails do get sent there sometimes."
By any means we try to blame our customers, and we considered this message explained the situation was more related to some emails' set ups, no from their owners, but if you consider any part of this message says it was your fault, please let us know so we can amend ourselves.
Stay safe.
AN
AW-NY
My order took 16 days to arrive and terrible customer service
My order took 16 days to arrive. The tracking information was consistently wrong every single day until the product arrived (it kept saying it would arrive on the current day that I was checking). I called Customer Service and was told that I had to wait another 4 days and if it didn't arrive that day, I could either get a refund or have the order replaced. I contacted Customer Service again 4 days later, as directed (this time by chat) and was told that I had to wait till the end of the day and contact them again before they would do anything about it. This was a Friday, which meant that if I wanted to re-order it (which is what I wanted, I was not looking for a refund), I'd have to wait till the following Monday. The chat rep just kept repeating herself and was not helpful AT ALL. I said that if that was the type of service I could expect, I'd take my business elsewhere. At the end of the chat, it asks if the chat was helpful and I said no. Later that day, I received an email from someone named Jeff Rojas. All he said was "Sorry our service didn't meet your expectations and we're sorry to see you leaving." Then he added what was supposedly tracking information showing that my order had been delivered (which it had NOT been). Ultimately, my order finally showed up the next day. I'm really disgusted with the lack of Customer Service from a company I've ordered from many times.
Response from WellBeforeSep 19, 2022
Hi Allison,
I’m sorry to hear you had a bad experience with our service this time. I trust that the outcome of the 4 other occasions where our team helped you with either replacements or refunds were to your satisfaction. As to this particular incident, I’d like to clarify the following:
First of all, and you already might know, we are always looking to help our customers, and based in our experience with couriers and packages, we have set some processes and steps to follow for the package either arrives or if we need to take special actions. In this case, we needed to wait until the end of the day, as we usually need our customers have to do before processing a claim, and we thank you for doing it so. By any means we change up our message or procedures and try to stay as standard as possible.
Second, and as you may already know from previous orders, the shipping categories may take a bit longer or less to arrive based on the selected service. In your last order, Economy was used, and at the invoice we showed up the latest potential ETA which was on September 16th, and knowing how this shipping type works, we requested you as kind as we were able to, to wait for the end of that day to verify if it arrived, and after I did the verification on the USPS link (which I’ve sent you as well to verify by yourself), the package was reported as delivered. If it was not delivered that day, you can always reach out again so we can confirm this information, but unfortunately, I’ve never heard back at the end of that day.
Finally, we totally understand you felt the process was not what you expected, and we are constantly working to make our shipping times along with the couriers to be as accurate as possible and faster.
I hope this clarified your comments, and thanks a lot for all your previous reviews, as we used all of them to improve our processes and this won’t be an exception. We wish you the best and stay safe
Jeff Rojas
MA
Mary-Angela
Unusable product but the initial customer service was fantastic…
Thanks for fantastic customer service at the top end. The products also arrived exactly perfectly. My very low rating is of the masks themselves. The N95 hard shell mask with PVC nose bridge are the MOST UNCOMFORTABLE, PAINFUL masks I have ever worn. I cannot use them and have wasted a lot of money purchasing them. The PVC digs into my nose bridge almost cutting the skin. I wore one for the day as required but i cannot use the others.
They certainly have a good seal though.
I little small even for me who have a small face.
Response from WellBeforeSep 15, 2022
Hi Mary-Angela, thank you so much for your kind words, but still we feel sorry to know the service didn't help to give you an overall good experience. Please allow us to reach out and see how can we improve it and make you feel more comfortable with your purchase.
Stay tuned!
CL
Charles L.
I order a product over a month ago (N95…
I order a product over a month ago (N95 mask) and never received them.
Response from WellBeforeAug 30, 2022
Hi Charles, we are sorry to know this and thanks for reporting it on time through the email you've sent us. If you read our conversation, you can notice you've selected to receive a gift card valid by the amount of the products that never arrived, and this should be in your inbox already, so you can use the card to place a new purchase for the same product, or any of the over than 15,000 products we have in stock. Please let us know if you need further assistance, and hope this had helped to clarify your case. Stay safe.
DH
Donna H.
I saw what nice face mask my neighbor…
I saw what nice face mask my neighbor was wearing and go the infor to get some too. Not only did I not get what I ordered, I can't use the tiny masks they sent and then they indicated it was going to be resent each month which I did not ask for. What a waste of my money. Wasnt able to return as I am in middle of cancer treatments and have no ability to mail them back.
Response from WellBeforeAug 30, 2022
Hi Donna, we are sorry to know you had to face this hard situation and hope you can get out of it. Our prayers are with you.
Regarding your issue, and after verifying your order is out of the timeframe for reporting and reading your situation, we wanted to make an exception for you, and although you mentioned you weren't able to pay for the return, we mention in our policies if an order will be processed, the return label is on us 100%. However, after requesting for the pictures and number of items you had, we never heard back from you again and instead received your review. We are sorry this had happened, and hope we can still receive a reply and help.
Stay safe.
