WellBeforeReviews of wellbefore.com

Response from WellBeforeOct 1, 2021

Hi Janine. I'm sorry you had issues, but since your last review of this product, we sent you a message providing some assistance, but we never heard back from you. We hope you can have the time to verify the new email we sent you before applying another review so we can make things right and improve your experience. Thanks in advance. Stay safe.

Response from WellBeforeOct 1, 2021

We're sorry to hear you had issues with your products. The reason for which we offer a number of models is to offer a variety of sizes for our customers, as fitting may not be the same for everyone due to our physical differences. That said, we hope our service will be above and beyond, and the reason why we asked to be reviewed in Trustpilot essentially. Please let us make a big extra effort for you and assist with your issue, hoping our service can go above this time. We will reach out via email shortly with further information. Stay safe.

Response from WellBeforeSep 30, 2021

Hi there! We are deeply sorry to hear about your experience. The sizes we distribute these masks use the most standard sizes, and we understand not everyone will have a perfect fit, the reason for which we incorporate a size guideline, or you can always reach to our customer service lines to ask for measuring pictures and see which option would be the best for your child. We will reach out very soon in order to assist. Stay safe!

Response from WellBeforeSep 23, 2021

Hi Sheryl. I'm sorry to see you had issues with the Harley L-188. If problems like this may show up, you can always report them to us through our communication channels, and we provide the proper assistance. In the following hours, we will be sending you an email with further assistance to your case.

Response from WellBeforeSep 24, 2021

Hi John, I'm sorry to read you had issues with this. We will verify and make sure to improve. By any means, we create false advertising or mislead, and make sure to offer what we have in stock or available. In your specific case, since you receive the wrong item and reported back to us (which we really appreciate), and we refunded your case due to a wrong article delivered. Hope the resolution satisfied your concerns.

Response from WellBeforeSep 20, 2021

We are sorry to know you reviewed us negatively by not having the product you wanted. We understand the frustration, and we are working very hard to make the product available again while we work in supplying our other products. You can always ask the system to notify you when they are back in stock with the "Notify me when available" button. That said, please let us know how our service is with a revised version of this review, if you consider it so, as we intend to use our Trustpilot to measure how our overall service is performing. Thanks in advance for your consideration. Feel free to reach out to us anytime in the future through all our channels if you need further assistance. Stay safe.

Response from WellBeforeSep 10, 2021

Thank you so much for letting us know! we are here to help! please check your email once you get a chance! stay safe!

Response from WellBeforeSep 7, 2021

We are so sorry to hear your discomfort about this situation. Please wait, as in the following hours, our team will be reaching out to make things right with your case because, as you were able to see after you reviewed the product, we tried to reach out to help the best we can for your $8 order, so we apologize for that. As said, please wait for the email from us to make things right to you, expecting this will change your perception of how we do things here to help our customers the best we can. If anything else, let us know. Stay safe.