Lisa
Customer service is poor
Customer service in dealing with WellBefore is disappointing. Make sure to read the return policy. There is no way to return the items you order anyway, once opened, you can't try them on, and their sizing is not accurate.
Response from WellBeforeDec 21, 2022
Hi again Lisa. We hope we can also clarify things on this second review you're doing to our service and products. As we stated in our previous review, and through our conversations, we are 100% more than happy to provide all the assistance to our customers when it comes to help them in returning a product that, either does not fit, or it's defective by any chance, and we show this in our policies here: https://wellbefore.com/pages/shipping-returns As you can see, the condition to accept return requests is them to be within 14 calendar days from the time you received your order, but unfortunately, as we clarified in our conversation, your orders are not eligible for any return anymore for being purchased in June and July, and these arrived in early July and early August, respectively. As you may understand, since these products are sensitive, we are unable to provide a return for healthcare protection that were delivered more than 5 months ago. Also, and as you've mentioned, we can only accept products that are still untouched and unused since these are products for medical protection, and we can't accept a product that was already opened and used, but please consider that our products are individually wrapped, so anything that is still packed this way can be returned if needed and if applies. With that being said, we hope we have clarified all points. Please consider if these reports would have been made earlier, we would be more capable to process your requests. Unfortunately that was not the case. We hope you understand, and let us know if anything else is required to be clarified. Stay safe.