WellBeforeReviews of wellbefore.com

Response from WellBeforeNov 23, 2021

Thanks for your honest comments. We are sorry for this issue had happened. If you allow us to clarify, a few weeks ago, we have sent you an email regarding your order and a potential replacement, which we never received an answer from in order to process your order. That said, we would like to reach out via email to find out your issue a bit more and offer the quality service we want to provide to all of our customers. Stay tuned.

Response from WellBeforeNov 9, 2021

Hello Diane, thank you for your kind words about our service, and I'm sorry to hear you felt that way with our service. Please note we show both options for subscriptions and one time purchases, but this second does not has the discount benefit the first one may have. That said, we can help you with the refund process at no cost to help you out. In the following hours we will be reaching out with further questions to start the return and refund process. Have a nice day, and stay safe.

Response from WellBeforeOct 28, 2021

Dear Steven, we're sorry to hear you had issues with your order. We always hear our customers' voices, and that's the reason we designed our KN95 masks in different sizes (Regular and Small), with measures shown on site, for our customers to find the best masks in terms of fitting. That said, we would like you to test out a smaller version of the masks you bought. Stay tuned and stay safe.

Response from WellBeforeOct 20, 2021

Dear Ceil, thanks for your honest comments about our products. I'm sorry to read our masks were not so big for all your family members. Unfortunately, regarding our brand, the ones you bought are the large size we currently have, and we are working and analyzing if a bigger size is possible to help our customers even more. However, we will do our best to go above and beyond, so please stay tuned. Take care, and stay safe.

Response from WellBeforeOct 19, 2021

Dear Orlene, thanks for your honest comments regarding the products you bought. I'm sorry to hear you had issues with the masks. In order to make sure the masks stay in their place at the moment of wearing it, you can use the adjuster pieces located in each loop so it can be tightened up on face, as well, the metal nose piece can be molded before placing it to help as well. If any of these are not yet helping out, please reach out to us with a picture of the broke item for us to verify the problem and assist immediately. Feel free to write to us at [email protected].

Response from WellBeforeOct 12, 2021

We're sorry to know you had issues with our most recent products. If you allow me, I'll clarify a few things. By the moment you made your first purchase of KN95 masks for kids, we had only 1 version of them that fit the most, however, as you may wonder, this size might not fit all children in different ages, the reason for which we updated our products and created new sizes to help all of our customers the best as possible. However, this does not mean the first version disappeared at all, but we have called them "regular" size now, so those customer who've found the first version very useful, can keep purchasing them. That said, and following our philosophy to help all our customers, we will be sending you some samples of our KN95 for kids size regular, expecting they might fit to your children and our service can meet your expectations. Have a nice day, and stay safe.

Response from WellBeforeOct 5, 2021

Hi Dorothy, I'm sorry you had issues with your product. For product experiences, we hope you have read the review email we sent you about this product, because we have trustpilot to receive reviews about our service as business, and we hope we met your expectations on that matter. Please let us know if it wasn't that way, what we need to improve, or if we get a 5 stars in service.

Response from WellBeforeOct 4, 2021

We're sorry to know the economy shipping you selected was not as fast as you expected to be, but standard ETAs used by couriers are out of our control. However, after checking, your order was placed on August 21st, and was delivered on August 31st, which was before the expected time of arrival September 4th. Regarding the size issue, we show our products' measurements, so our customers can verify the sizing before purchasing, and if there's an issue with it, you can always reach out within the notification period so we can assist. Hope this information helps for future purchases. Stay safe.