SG
Excellent service recovery
Very responsive customer service. When a package got lost in transit, they worked to track it down and get a replacement sent.
Response from WellBeforeApr 7, 2026
We’re truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this must be. Receiving a delivery confirmation without actually receiving the package, especially with tracking no longer updating, is certainly not the experience we want for our customers. Please know that we have already escalated this issue with the shipping carrier to help locate your package as quickly as possible. While once an order leaves our facility it is in the carrier’s possession and outside of our direct control, we are doing everything we can on our end to investigate this thoroughly. Our team is actively working on your case, and one of our Wellness Advisors will be reaching out to you shortly to make this right. We truly appreciate your patience and the opportunity to resolve this for you.




