WellBeforeReviews of wellbefore.com

Response from WellBeforeJan 23, 2022

Hi Natalie. I'm sorry to read you had problems with our service. After doing a verification, it seems you asked for assistance on the 14th, and we did reply the same day with the information we had regarding your order explaining what the courier have shown on their site about your order, and you should have received text messages about them, and we definitely understand the frustration. We've been frustrated with carriers as well. Due to the current COVID situation, logistics have been affected and the volume of packages is in constant increase, some shipments could present delays thereof. We hope this had clarified, and as a recurring customer who have reached out to us many times in the future, we too expect our service met your expectations back then as the products did, for which we thank you. If you need our customer service again, feel free to reach out to us anytime. We'll be sure to be of help as fast as we can, regardless the challenges. Stay safe.

Response from WellBeforeJan 21, 2022

Dear Drew, thank you for your honest comments and we're sorry to read you had issues with your shipping. We're afraid that, in order to clarify, due to some conditions with the courier, we are unable to process claims with them after a determined period has passed, and this vary from each order and their potential ETAs. Yes, this is very frustrating, and it's frustrating for us as well, so we totally understand how you may feel, and we are working to update this process with the couriers. We hope, when you decide to try us again, we have improved this process. Thanks again and we hope you can stay safe.

Response from WellBeforeDec 31, 2021

Dear Tiffany, we are sorry if you had a bad experience with our platform. I hope you understand our system shows the ETA the couriers are able to provide, and unfortunately, due to the large volume of packages they have to handle, they weren't able to fulfill orders within the said time, including 2nd day air and next day air options. Please understand this is something we can't control, and shipping costs goes directly to the couriers, as we do not take charges over our shipment to them in the next 24 hours the order is received. I hope this had clarified your concern, but please let us know if you have more and write to us via [email protected] so we can assist you. Have a nice day.

Response from WellBeforeDec 28, 2021

Dear Amber, Thank you so much for your honest reviews, and I'm sorry to hear you had issues with your purchase. Please note that we are always here to help and 1 click away to provide assistance if a product is not helping out as expected or is hurting you in some way. As for your feedback, you can be sure we will be using yours to upgrade our products much more, and you will be receiving a better upgraded version in a future purchase, so many thanks for that. Have a nice day and happy holidays.

Response from WellBeforeDec 21, 2021

Dear Queen, thank you for your honest comments and review. We're sorry to know your experience with our products were this bad. We understand your frustration about our products and for this you can always reach out to us anytime. Remember we are one call, SMS, chat away to assist, Please let us do our best to verify your case, expecting our service can make things right.

Response from WellBeforeDec 20, 2021

Dear Krisitn, thank you for your honest comments and updated review. We'll be sending a third email hoping we can reach out to you. Please check your spam folder as well just in case you haven't received anything in your main folder. Hope we can be of help. Stay safe.

Response from WellBeforeJan 6, 2022

Dear Kimberly. I hope you are doing well today. I've just wanted to do a verification if our masks fit better after sending you some samples of them. Please let us know your honest feedback about our products and services if you have a better view of them.

Response from WellBeforeNov 30, 2021

Dear Shelby, thank you so much for your honest comments and feedback, it is really important for us to know how our customers experience their purchases with us, from end to end. I'm sorry to know you had issues with your gloves, we hope we were able to provide a service that actually compensated all the troubles. Do you consider there's anything else we can do to improve? Please let us know! Thanks a lot and stay safe.