WellBeforeReviews of wellbefore.com

Response from WellBeforeApr 28, 2023

Hi Robert, we're sorry to know you had this issue with our service. After checking it, we found out we never received a request to investigate your order's location, and it's unfortunate to see we didn't have the chance to make things right. In any case, to help you with this, we made a compensation for you, that might have arrived to your inbox already. We hope it helps to improve your experience with us a bit more. Best Regards

Response from WellBeforeApr 19, 2023

Hi Linda, we're sorry to know you had issues with your most recent order. If you allow us to clarify, the order was unable to be processed because of the high demand of the color you requested and was unable to restock on time for the retries our system has automatically set for cases like this, but when this happens, you can always have the opportunity to change the product by another one just by going to our customer service channel, and we will be more than happy to make any changes in your subscription as you want, like color, size, model, or even by another product. Please feel free to reach out to us anytime when you get the notification of an order that can't be processed so we can quickly assist. Also, to help a bit more, we sent you an account activation email so you can have an account with us and check all your orders, since you were purchasing as a visitor, and maybe you were not able to see your order history. Best regards,

Response from WellBeforeApr 11, 2023

Hi Dawn, we are sorry to know you had all these issues with our products at the same time. We always aim to work to improve them the best we can with time, and offer upgraded versions and colors every time. Your experience for sure give us room for more improvements, and we hope we can see you again in the future if you're open to test us again. Best Regards,

Response from WellBeforeApr 11, 2023

HI Jang, we're sorry to know you had these issues with our products and services. After verifying the timeline on our site, we verify the emails were sent as expected and there was no issues. However, we consider that this issue might have been related to your personal inbox's permission and might have sent the automatic reset email to the spam folder. For these potential issues, we suggest to always verify the spam folder and clean it by confirming which emails are safe or not, as sometimes the inboxes might be very strict to keep their users safe. We hope this small assistance have helped. We wish you the best, and stay safe

Response from WellBeforeMar 25, 2023

Hi Mary, Thanks for reaching out to us. We're sorry to hear that you haven't received your order #853895 yet, and we understand the frustration. We kindly ask you to let us investigate the reason for the delay. We’ll place a claim with UPS, and compensate you with one of the following options. Please pick any: 1. We can replace your original order with any other product(s) of your preference. The timeframe to receive replacements is the same as regular shipping: approximately 5-15 business days. Please confirm if the address is correct: Mary Davison 3949 S Ames Way Denver CO 80235 United States 2. We can provide you with one of our WellBefore gift cards in the same amount as your original order. You can then use that credit to purchase other, similar products. 3. We can provide a full refund via your original payment method. Processing a refund may take anywhere between 4 and 30 business days. Let us know if you have any questions and thank you for being a valued customer. We're here for you. Kind regards.

Response from WellBeforeApr 10, 2023

Hi Heather, we are sorry to know our service was of no help. If you allow us to clarify, we always aim to provide the best service as possible, which includes among others, to verify the best solution for your orders. That is the reason why, after checking your order followed its normal transit, we offered to wait a bit longer as the package was about to be delivered, plus to freeze your subscription until this order has been solved. Fortunately, the order was reported as delivered the next day you've reached out according to the courier's information, for which we are happy to know you received your package, as no other communication arrived. afterwards. We hope this had clarified things out, but if you have any other, do not hesitate to reach out to our customer service lines, and we will do our best to provide a better experience. Best regards,

Response from WellBeforeMar 22, 2023

Dear Beverly, we are sorry to hear the bad news, and we truly apologize for not accommodating your request for a refund, but as we tried to explain over the phone and through messages, given the situation of the product you were reporting to return, plus the timeframe the product is reported, our policies were bent as much as possible to provide a gift card plus a no return of the product, and process it immediately to help. Unfortunately, this was not the option your were interested, but instead a refund, which was not possible for the reasons mentioned above, and given the situation, we considered as well that, if the product was not returned, you could consider to donate this product as well to someone in need, as we always encourage our customers to do when the product is not returned, so someone else can be benefited with the item. Once again, thank you for your time, and we're sorry for not being of help this time with the solution we provided. We will be working harder to make our policies better with time. As a family owned business, we hear our customers to improve every time. Best regards,

Response from WellBeforeMar 8, 2023

Hi Kaye, we are sorry to know you had this issue with your purchase. If you allow us to clarify, the subscription option is not a checking box that can be found, but instead one of two options that are on the products and can be edited before adding the products to the cart, and we provide notifications during the purchasing process to notify our customers their orders are including subscriptions. By any means we include subscriptions in customers' orders if they haven't done themselves, and even we have this option disabled from our customer service line to prevent potential inconvenient. However, if you wanted to benefit from the discount our subscriptions provide, but not interested in getting future purchases, you can always cancel subscription at any time either through your account if it's activated, or through our customer service line who is able to remove and cancel existing subscriptions. We hope this had clarified things up a bit. if you ever need more assistance, do not hesitate to let us know. Our customer service lines are 24/7 and 1 click away to provide help! Best regards,