WellBeforeReviews of wellbefore.com

Response from WellBeforeJun 29, 2023

Hi James, we're sorry to know you had this experience. If you allow us to clarify, please kindly note our purchases are divided and marked as subscription purchase and 1 time purchases. We do our best to make this noticeable at the moment of adding these items to the cart. As for notifications, our platform makes sure to notify all events that happen with orders, but we know there are times some email addresses have filtered these automatic notifications to the spam folders, for which we strongly suggest to verify this folder as well and whitelist our addresses. Thanks again for your comments, and we will do our best to improve continuously. Best regards and stay safe

Response from WellBeforeJun 1, 2023

Hi Deanna, we are sorry to know you had difficulties to log in back to your account. Please note, and as you did in the past, you have our customer service lines to receive assistance in this situation so we can check the situation with your order. That said, please kindly check your email, as we sent you a reset password email to help. If this does not solve the problem, feel free to write us so we can help more. Best regards

Response from WellBeforeMay 31, 2023

Hi Holley, we are sorry to know you had this issue with our service. After doing a verification on all our communication channels, we have a call we answered and explained the process, but never received a text back with the information required. If by any chance you still have this communication showing the number/email you sent this and from which number/email, we will be able to verify the issue and help you out the best we can. By any means we leave any customer without a proper reply. Thank you in advance for giving us a chance to make things right

Response from WellBeforeMay 31, 2023

Hi Jen, we are sorry to know the problem you found with our earloops. Please kindly note we have not changed the sizing of the masks regarding the loops, and after checking your order history, it seems you have one order from us, so we would like to ask if there's a chance to let us know which was the previous order you used as comparison so we can confirm what might have happend and improve our processes and services. Thank you in advance and have a great day ahead.

Response from WellBeforeMay 10, 2023

Hi Elizabeth, we are sorry to know we weren't able to fulfill your request. If you allow us to clarify, and as out teammates stated through your interaction with them, we are unable to provide a one day air shipment as we do not offer that option and is not listed as one in a regular purchase either. Thus the reason we can't provide an overnight shipment. By any means we refuse to our customers, but instead do our best to let them know the options that are available and which ones are not. Unfortunately, we can't give a solution we don't have. We hope this had clarified your concern. Stay safe

Response from WellBeforeMay 4, 2023

Hi Licia, we are sorry to know you had this issue with your package. After you reached out to us and we provided the initial suggestions to find your package, we never heard back, considering you were able to get your order. Otherwise, we strongly advise our customers to let us know if our suggestions do not work so we can assist further if possible. Please kindly consider this for future orders whenever an order is not arriving. Thanks and stay safe

Response from WellBeforeApr 28, 2023

Hi Jill, We're sorry to see this problem. Please note that we’ve canceled your subscription. If you need anything else, message us anytime! 😃​ 😷​ Have a great rest of your day and stay safe!

Response from WellBeforeMay 3, 2023

Hi Aval, we are sorry for not helping you out this time, and we hope you can understand that we are constantly working in improving our products and services, thus the reason our customer service team was unable to guarantee a model change or update. With that being said, we believe the best option we can offer at the moment would be a KN95 mask model in white that will have both sides of the same color and layer. Hopefully this information might be of help, and we expect to see you again in the future. Best regards