WellBeforeReviews of wellbefore.com

Response from WellBeforeFeb 28, 2022

Dear Michael, we are sorry this had happened, and we're happy to know we were able to solve your issue when you've reached out, however, we hope we can make things right for a future contact. Could you please verify your email with a short information we have sent you? Hope what we reported may be of help. we will be looking forward to hear from you again soon.

Response from WellBeforeFeb 25, 2022

Dear Karen, thanks for letting us know this issue, and I'm sorry to see the taxes weren't charged. After reading your case I believe there was some sort of confusion on how this was treated, for which we apologize. We are already taking care of this with Finances and hope the final outcome will satisfy you. Once again, we are sorry to know this had happened. Stay safe.

Response from WellBeforeFeb 23, 2022

Dear Naghmeh, we are sorry to know you had this experience with us after that number of orders you've placed. We hoped you had a better experience so far, and seeing this sudden bad review is concerning to us. Please stay tuned as we will be reaching out briefly to assist. Stay safe.

Response from WellBeforeFeb 17, 2022

Dear customer, we are sorry to know you had issues with your order or code. If you allow us to clarify, the code, for being considered as a discount code, can be used over products without a subscription incorporated because, as you may have checked, subscriptions has a benefit of a discounted prices, and our platform doesn't allow to add more than 1 discount on a product. That said, your code will be usable for 1 time purchases only. In order to solve your issue, we have sent you an email. We hope we can solve your problem. Regards.

Response from WellBeforeFeb 16, 2022

Dear Emily, thank you for your kind words about our products, and I'm sorry to read you had troubles with the subscriptions. If you allow us to clarify, our system is made to make several tries every 3 days to process an order and will postpone the entire order if 1 of the items is not in stock (I'm afraid our system works automatically that way), and since this order is not placed manually as we can't control all subscriptions manually to ask each customer if the order can be processed or not without an item, the subscription is just moved to the next try in 3 days. Once again, we are sorry our system's limitations, but you can rest assured we will use your information to verify if the developers can update this feature, so thanks for your feedback.

Response from WellBeforeFeb 15, 2022

Hi LHB, we are sorry for not being of help. If you allow me to clarify, I'm afraid our platform is limited to register the first payment applied officially from our customers but not taking editions in consideration, and since you've placed your order with half of the products first and paid for it, and then edited by adding more products on them, the system just can't process a receipt for this part. As for taking months, and after doing some check ups, I was not able to find other communications with us before January 31st when you reached out asking for the receipts and even so, asking for a split receipt. If you are able to provide me any other communication I may be missing in order to verify what happened, I'll be more than happy to check, so just send me an email to [email protected] with your order number for me to help. I'll be looking forward to see how more we can assist. Once again, we are sorry for our limitations this time. Kind regards, Jeff Customer Experience Manager.

Response from WellBeforeFeb 14, 2022

Hi masked teacher, thanks for your comments and we're sorry to know this had happened. To solve this, I don't know if you were aware we reached out on January 12th with solutions to your case, and just in case, another email was sent. The most important thing for us is to help our customers. Please let us know if you were able to check it on.

Response from WellBeforeFeb 14, 2022

Hi JD, we hope you were able to read our last message where we tried to help you out with some items in order to assist. Did you read it? Please let us know.