Ak
Disappointing
I usually order the 3D (KF94 Style) KN95 Mask in the black color and in regular size but decided to try the gray color this time and I was not expecting the material to be completely different and the sizing was not the same. The material is like tissue paper, wrinkled when I would put the mask on and was too large despite ordering the size i usually order. Now i am stuck with these masks that i can't wear.
Response from WellBeforeSep 28, 2023
Hey A. K! We are so sorry to hear about the experience you've had with the Silver 3D (KF94 Style) KN95 Mask recently acquired and completely understand where you're coming from. When a change is made in the product, we understand this may not be to some customers' liking. Kindly note we always aim to keep a wide variety that our dear customers can choose from, thus, size is something we always aim to keep the same by model, to avoid these problems, so please forgive us if the most recently received batch did not meet your expectations. Please, rest assured will make sure to share your feedback to further review our product's improvements. We usually try to contact our reviewers through their contact info, hoping to learn more about their concerns addressed but this time your review was posted as anonymous. Therefore, if you have any other comments or concerns, do not hesitate to reach out to our team. We will be more than happy to assist. Warm regards, and stay safe!