WellBeforeReviews of wellbefore.com

Response from WellBeforeApr 4, 2024

Thanks for sharing this! We apologize for the confusion experienced. We've double-checked your account and can confirm the correct charges have been processed. Rest assured that the Order Confirmation email will always hold your order's correct and full amount. If you ever have any other or similar questions, our friendly customer service team is always happy to help! Feel free to reach out by phone, email, chat, or even text! Hope this clarification helps, stay safe!

Response from WellBeforeMar 12, 2024

Hi there! We're so sorry to hear the masks you purchased were too small. We're here to help! Please feel free to reach out to us via chat, call, or email to assist you further. Warmly,

Response from WellBeforeFeb 14, 2024

Hey L! We're so happy to hear about that. Knowing you and your family love our products makes us quite happy! Thank you for trusting us with this very important need. Regarding shipping, while we offer free shipping over $75, the rates at checkout are set by the carrier based on your order weight and address. We don't add any extra charges to keep it as fair as possible for our customers. Should you have more doubts, let us know and we'll be here to help you through any of our platforms like email, chat, call, and SMS! Stay safe.

Response from WellBeforeFeb 14, 2024

Thank you for your feedback, J! We understand your frustration and apologize for the difficulties you encountered with logging in and changing your recurring order, as well as the inconvenience of receiving masks that don't fit. Please, do not hesitate to contact us via email, SMS, live chat, or over the phone. A team member will be more than glad to assist you. Best,

Response from WellBeforeFeb 3, 2024

Hi there! Thank you for your kind words and review, you may always contact us via email, chat, or phone if you have any questions or concerns. Best Regards

Response from WellBeforeJan 23, 2024

Dear Nancy, Thank you for your review, we truly apologize for the shipping inconvenience we understand the frustration, and we are happy to hear that you are overall happy with the product. Kindly note, that we are more than happy to assist if you have any questions or concerns, you may get in touch with us via chat, email, or phone call, and we are always here to help. Kind regards,

Response from WellBeforeJan 18, 2024

Dear Diana, Thank you so much for the kind words, we are happy to hear the masks fit well on you :) Best Regards,

Response from WellBeforeNov 30, 2023

Dear Ashley, We're so sorry to hear about this. We have reached out to you via email, hoping to gather more information about this. Don't hesitate to contact us through any of our channels for further assistance. We're always here to help. Happy holiday season!