Karla K.
I know you want to hear the "good" stuff.
I know you want to hear the "good" stuff, but no news is good news. However, the packing situation has worsened. I couldn't help but notice that the two products I ordered came in the same size box as the the four items I ordered previously. But whoever is doing your packing is doing a terrible job... enough to make it difficult for your customers, who have a tendency to be weak and small. The boxes are too big and flimsy, and not being packed efficiently. This results in the boxes being damaged from other packages being stacked on them, and the tape ends up INSIDE the box attached to the products inside. This makes it VERY difficult for little, old, and weak people to access the products that they pay SO MUCH of their fixed income for. These customers are usually not in the mood to deal with this type of difficulty and inconsideration, and would be willing to pay a little more somewhere else to maintain a little self-respect and energy... not to mention that many of your customers don't feel well and it's not worth the energy it takes just to open the box. I reported on this before and received a refund on the shipping cost, but that's not the issue. I didn't ask for a refund, however I would prefer that the job be done in a way that does not affect me negatively as a paying customer for something that should be covered by insurance. It's like rubbing salt in a wound. By using oversized boxes and "packing air" in those oversized boxes, you are contributing to the death of our planet. Isn't capitalism GREAT?
Response from WellBeforeOct 21, 2022
Hi Karla, thank you for your review and detailed information. Please consider we are 100% open to always hear all news. Good or bad, they always help us to make things better everyday. Regarding your comments, we totally understand how you may feel, and we're sorry to know the way the Tranquility Premium OverNight Disposable Absorbent Underwear products you bought from us were packed in a way you dislike, and the shipping affected the conditions of them. We usually consider this in a refund of the shipping costs as compensation for the troubles, even if it's not asked, but we know this is not the only solution, but also to make our customer feel they were heard, not only the "small ones" you've mentioned, but all of our customers, who tends to be of all ages and sizes (thus the reason we considered so many sizes in our products, not only the S size). Please consider your comments, the previous you sent to us when reported this issue, as well as these, will be used to improve our packaging processes. If you consider more comments can be done, never hesitate to reach out to us through our customer support channels. We're 1 click away to help, and online 24/7!