WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 283 reviews with 1 star · Clear filters
Ja
Never received last auto order.
Response from WellBeforeJan 7, 2024
We're so sorry to hear your shipment didn't arrive, Jane. That must be incredibly frustrating. Our Wellness Advisors are always here to help whenever needed. One of our team will reach out to you via email shortly to learn more about this. Wishing you all the best, and see you soon!
Sharon P.
Your website is confusing on which mask is which. I ordered black adjustable ear straps N95 and got done white head masks. I’m too tired to even take them back. And you always offer black and you’re always out! I’m disgusted. So hard to order and get it right from you!
Response from WellBeforeNov 14, 2023
Hey Sharon! Thanks for your honest feedback and extend our sincerest apologies for the issues you are experiencing. It certainly is frustrating not being able to find the item that you need, we understand that completely, so please rest assured our team of Wellness Advisors is available 7 days of a week, from 7 am til midnight, CST, to assist you with any inquiry through any of our platforms such as LiveChat, LiveText, email, or calls. Please also note that none of the N95 found in our catalog has ear straps and kindly suggest looking into our KN95 masks instead. The KN95's are available in different models which include the adjustable earloops you are looking for. Hope this helps! Stay safe.
Heather W.
3D kn95 masks for kids are not being restocked. We are coming up on a year soon. Poor customer service not to notify actual dates or the fact that they are likely discontinuing.
Response from WellBeforeNov 22, 2023
Hi Heather, Our sincerest apologies for the inconveniences recently experienced with the stocking delay. Please rest assured we are doing everything we can to bring the different color options back as soon as possible. That said, kindly note we will be reaching out to you to get more insights about your case and improve our processes. We hope this helps! If you need any further assistance, feel free to contact our customer service team. We are always here to help! Stay safe.
Iris P.
Poor customer service. Maryland has an implied for fitness use irrespective of a company’s limitations on returns. Two of my masks had cords that snapped off where the cord was fastened to the mask. Well before refused to follow the implied warranty law. They did not stand behind their product.
Response from WellBeforeNov 22, 2023
Hello Iris, We are sorry to hear that. Please kindly note that, as we stated in your previous review, your report on this order was placed 10 months after the window for reports of defects upon the order's delivery. As our policies state, we're afraid that we won't be able to help with orders this old. Once again, we hope this has been clarified. Respectfully,
Xxxx
The mask material changed and my kids will not wear the new design. I contacted chat support and was promised a reply by email about this issue that I never received.
Response from WellBeforeOct 30, 2023
Hey Jennifer! Thank you for your feedback. We are deeply sorry to hear your children do not like the new design, we completely understand how troubling this can be! Please kindly note our Wellness Advisors have been trying to get in touch with you about this via call and email, as we stated after our conversation on chat, but unfortunately, we weren't able to reach out to you. In case you are having issues finding our email in your inbox, please also check your promotions or spam folder, our emails can sometimes get sent there by mistake. We truly hope this helps and will be looking forward to hearing from you soon! Stay safe.
Sandra S.
Didn’t get my shipment. I had to order from Amazon instead.
Response from WellBeforeOct 29, 2023
Hey Sandra! We are so sorry to hear you have not received your shipment. We completely understand how frustrating this issue can be, thus, we strongly advise getting in touch with our customer service team for assistance! As a family-owned business, we deeply care for each our our customers and will always be here ready to help investigate what happened with an order and assist you accordingly via phone, text, email, or even Live Chat! Stay safe.
Joseph K.
Everything...
Leo R.
My mother in law had a stroke over 15 months ago. She was totally bedridden. We ordered adult diapers since she couldn’t get out of bed. She passed away a month ago. I had two unopened boxes with four packages of diapers and three unopened ones. A total of 11 packages of unopened diapers. When I contacted the company for a refund . I was informed I had only 14 days to return them. We did not know when she would pass. So we had a supply for her. I feel because there are customers that use their company to care for elderly parents or love ones in need they should extend their refund policy. I bought adult wipes from Costco that were unopened and I returned with no problem. Walmart I purchased chucks, nightgowns, and butt crème unopened from a third party thru them with no refund problem. Also band- aide for bed sores on line site I was able to return. Unopened of course. It’s expensive to take care of your love one at home. I feel you should have 60 days to return items not 14 days. Since you have to have it on hand for them in your home. After they pass you can take time to grieve and then sort out what is not needed.
Response from WellBeforeOct 3, 2023
Hi Leo, We are deeply sorry to hear about your dissatisfaction with our return policies. As a family-owned business, we completely understand how you feel. However, kindly note that some of our products are sent directly from the manufacturer, and as a result, we have specific guidelines for returns. Unfortunately, your most recent order is well past the timeframe window which is 14 calendar days after delivery as you are already aware of. With that said, we completely understand your point. For this reason, we have made sure to share your feedback with our team to further evaluate the timeframe for returns. We truly appreciate your understanding of our current policies and apologize for the trouble experienced. If you have any further concerns or questions about our policies, please feel free to reach out to our team. We'll always be here for you, happy to help as much as we can. Stay safe.