Sara
Product quality declining rapidly and very poor customer service
We loved the KN95 Individually Wrapped masks in Black, until all of a sudden, WellBefore stopped making them with high quality black interior and exterior fabric. The last several orders have a cheap white fabric lining that shreds very easily and tickles your nose and face because of the poor quality. When I reached out to WellBefore about the issue, they demanded photos via email in 24 hours or they would ignore my concerns. So poor customer service for a customer who has ordered from them for years, too. All in all, we decided to no longer spend our money with WellBefore due to lack of quality control for the products and abysmal customer service.
Response from WellBeforeMay 9, 2024
Hi Sara! Thanks for your feedback. These messages are meant to remind our customers of their pending case when we there has been no response since the last exchange. However, replying to the automatic email will reconnect you with a Wellness Advisor and open your case right away! Your experience is truly important to us and are sorry if the automatic messages were confusing. To learn more about your experience, one of our team members will be reaching out to you via email! Stay tuned for our email soon.