WellBeforeReviews of wellbefore.com

Response from WellBeforeMar 22, 2023

Hi Bug, we are sorry to know we weren't able to provide the product you were interested in. If you allow us to clarify, we are working very hard to meet our customers' demand in the products they want and love, but as a family owned business, there are times where we can't accomplish them, and we hope you can bear with us until we can surpass these challenges to serve you better. That said, Please do not hesitate to reach out to our customer service lines if you have doubts about any other product. Our team is ready 24/7 whenever you need help. Best Regards,

Response from WellBeforeMar 21, 2023

Hi MK, we're sorry to know you're not happy with our product, and thank you for letting us know we need more ideas on sizing. As we do our best to provide as much information as possible, like the measurements of the masks, plus a measurement guideline to know if the said size will fit as expected, and customer service agents ready to provide assistance in the measurements of the masks, we are open to hear out many other options and other ideas our customers may have or need in order to determine a better size, so we will be working out in more ideas if possible than the ones we already have on site. And if you need further help, do not hesitate to contact us. Have a great day, and stay safe.

Response from WellBeforeMar 23, 2023

Hi MThompsom. We are sorry to know the masks you recently received weren't of your like. As we tried to clarify on our private email, we are constantly working in making the masks comfortable for most of our customers, and we understand this may not fit to everyone, or there will be some that won't like it, as yourself, and that is why we try to offer other options that can still fit the features you're looking for. With that in mind, we hope you would be open to test other kind of masks, we would be more than happy to keep your business with us. If you have more questions, let us know. Best regards,

Response from WellBeforeFeb 28, 2023

Hi RWT, we are sorry to know our lack of resources to provide the sizes of masks exactly like we were doing with the regular KN95 and 3D style models non-Pro. If you allow us to explain, and as you may have wondered, this is a recent new product, and we released the regular version for now, just like we did with the other models. Please bear with us as in the future we will start having more sizes. As a family owned business, we're constantly working to provide improvements in our models as fast as possible. If you ever need anything, do not hesitate to contact our customer service lines. We are 1 click away to provide assistance! Stay safe.

Response from WellBeforeFeb 16, 2023

Hi Nancy, and thank you for your honest comments. We are sorry to know our system has sent too many communications. If you allow us to clarify, our sole purpose is to keep our customers as informed as possible about their purchases, and all this based on previous experiences where we learned that, most of the time, our customers didn't feel they were informed as they wanted, for which we created a communication process as informative as possible that can reduce any inconveniences or communications. Please rest assured we will be working on making this process more efficient from time to time, and we hope you can bear with us for a while on this. In the meantime, we are happy to notify the review requests can be removed by yourself at anytime by clicking in the "unsubscribe me" button the Trustpilot email sent to you to rate us. We hope this helped, and if you have any other questions, let us know. We will be more than happy to help through our customer service channels.

Response from WellBeforeFeb 13, 2023

Hi customer, we're sorry to know you had this delay with your package. If you allow us to clarify, after verifying your order, this was placed on February 9th, and processed/shipped to UPS, and from there our promise is to deliver within the next 5-10business days, which is on or before February24th (we showed this info in the invoice at the moment you've paid). However, we are happy to announce UPS has shown some updates on your package, and they made another promise to deliver the package on February 16th. We truly expect this give you peace of mind your order is in transit and within the timeframe we promise. However, if by any chance your order gets delayed and does not show up at February 24th in the worst case scenario, you can reach out to our customer service lines. We are available and happy to help 24/7 and 1 click away to provide assistance. For now, we wish you the best, and stay safe!

Response from WellBeforeJan 24, 2023

Dear Beth, we are sorry to know you had issues with the delivery times with your order. After doing a quick verification, it seems the order was still delivered within the timeframe we checked is the standard for economy shipments (the option you selected), which is from 5 to 10 business days. In this specific case, your order was placed on December 3rd, and delivered on December 12th, which is 7 business' days. We are sorry if this time was not short enough even if it accomplished with the timeframes determined by the courier. We work hard to make this be shorter and shorter even if it's not on us, and that's why we do our best to process orders within the next 24 hours they are placed to hand them over to the courier. We hope this had clarified things up. If you need anything else, you can always reach out to our customer service team 24/7. We're 1 click away to provide assistance! Stay safe!

Response from WellBeforeJan 18, 2023

Hi Char, thanks for your honest comments and review. These will help us to improve our processes and services. Firstly, we are sorry to know you felt our products changed their sizes. Please note, since the last order you got were different than the original product you usually purchase from us, there might be a different in size between them, for which we always inviste our customers to check the sizing guidelines we always provide for each model of masks we offer on our site. With that said, and in order to help you as customer, we provided further information through email. Let us know if you have questions after reding it. Stay tuned!