WellBeforeReviews of wellbefore.com

Response from WellBeforeApr 6, 2022

Dear Cathy, we are sorry to know you had issues with an autopay system with another business, but please note you are reviewing WellBefore, a medical supplier business from which you got some KN95 masks without a subscription and was a 1 time purchase only. Would it be ok if we kindly ask you to verify how was your experience with our site and let us know how it went? We would appreciate it a lot. Thanks in advance. Regards,

Response from WellBeforeApr 6, 2022

Hi Cheryl, we are sorry to know the 4 ply masks didn't cover as you expected. If you allow us to clarify, and as the design shows on site, these 4 ply masks are surgical type models, for which they are not designed to provide a tight sealing like a KN95, but you can rest assured these masks will still provide the proper minimum protection required to go out for an errand, or go to the grocery store. If you still need masks with tight sealing, you can rely on any N or KN type masks, as these are made to provide a tight sealing and 98% of air to go through the masks, and they come in different sizes, so you can confirm on site their measurements to be sure which size will fit the best. We hope this had helped for your next purchase. Stay safe.

Response from WellBeforeApr 6, 2022

Hi Timothy, we are sorry to know you had these issues with 3 out of the 20 masks you had in total. We know these kind of things may happen when products are made in a mass scale, and that is why we are always happy to receive our customers' reports of defective masks within the notification period for us to properly fix the problem. We are constantly working on making the defectives go lower and lower everyday, but if this ever happen again, even if it's 1, you can reach out to us. We are 1 click away to provide assistance. Stay safe.

Response from WellBeforeMar 23, 2022

Dear Stuart, we are sorry to know you had this issue with technology or the company you're reviewing to. Please note you are rating WellBefore, a medical supplier company from which you bought 10 3D KN95 masks, and we hope you liked them, so please, can you check your review and let us know how was your experience with the product and our service? Did we meet your expectations? Please let us know. Thanks a lot in advance. Stay safe.

Response from WellBeforeMar 22, 2022

Dear Deborah, we are sorry to know you have received a batch without the proper embossing. Please note this has been reported to our manufacturer and we will be sending you an email with further information. Please stay tuned.

Response from WellBeforeMar 18, 2022

Hi TC, we are sorry to know you had issues with your order. After verifying it seems your order had the discount applied as expected due to the subscription because the KN95 masks 3D version you got for adults (all of them) are set at a price of $2.09, so the reason they didn't fit could be because the order had all masks for adults, for which we encourage and kindly invite you to try our masks for kids size small that might fit the best. Best regards.

Response from WellBeforeMar 16, 2022

Hi Thomas, we are sorry to know this. Please note we've sent you an email on February 13th regarding this issue to help you out and avoid a bad experience, but we have never heard of you. Please let us assist and reply to this email. We will be looking forward to your reply.

Response from WellBeforeMar 15, 2022

Dear Kristy, we are sorry to know you were not able to check the measurements of the masks the moment you got them. If you allow us to help, the exact moment you select the model, size and color of the masks, the website will automatically shows you the mask's measurements of that specific model in the pictures, so you can see the size the masks will be for you to determine if they fit or not, and this process happens with every modification of the model in the selection pane of the masks. We hope this information have clarified this part, and if you ever need assistance with the platform, or masks dimensions, you can ask us as well anytime. We are 1 click away to provide help. Stay safe.