WellBeforeReviews of wellbefore.com

Response from WellBeforeOct 31, 2024

Thanks for sharing your feedback, Pat! We are deeply sorry to read that your order did not was not as expected. Please, do not hesitate to contact us through any of our available channels: Live SMS, live Chat, via email, or over the phone. Our Wellness Advisors will be more than pleased to assist you with any request you may have. Warmly.

Response from WellBeforeOct 26, 2024

Hi LaVette! We understand your frustration and apologize for any inconvenience. As we tried to explain before, your order was delivered on time per the estimated date provided at checkout. We’ve also removed you from our marketing list, as requested. We’re here to help and encourage you to reach out if there’s anything else we can assist with. Thank you for your feedback, and we hope this clarifies any remaining concerns. Have a great day!

Response from WellBeforeSep 19, 2024

Thanks for bringing this situation up, P. We apologize for any misunderstanding experienced in your most recent interaction with us. We understand that this is a frustrating situation and our team is currently investigating the matter. A representative will be in touch with you shortly to learn more about your experience. Don't hesitate to let us know any further feedback for this helps us better our services. Hope to hear from you soon!

Response from WellBeforeJun 17, 2024

We're sorry to hear you weren't expecting recent shipments, Melanie. We completely understand your concerns and confusion. If you allow us to clarify, while skipping deliveries stops the next order, it keeps your subscription active. It looks like you skipped shipments in 2022 enough times to have your subscription restarted in April 2024. One of our team members will contact you soon to discuss this further and answer any questions you might have. See you soon, and stay safe!

Response from WellBeforeJun 6, 2024

Thanks for letting us know about your recent mask purchase, J! We're sorry to hear they weren't the perfect fit.At WellBefore, we're committed to providing a comfortable and protective mask experience for everyone. We offer a variety of sizes and styles to fit most faces. Would you be interested in chatting with one of our Wellness Advisors? They're happy to answer any questions you might have. You can reach us by email, live SMS, live chat, or phone call whichever is most convenient for you. We appreciate your business and want to make sure you're happy with your masks! Warmly,

Response from WellBeforeMay 22, 2024

JR, we sincerely apologize that the mask your child needs has been out of stock! We understand how frustrating this must be, especially since they've been using it for over a year. We're working diligently to restock our masks as soon as possible. Please, do not hesitate to contact us via email, live SMS, live chat, or over the phone, our Wellness Advisors will be more than happy to guide you through the process. Cheers,

Response from WellBeforeMay 21, 2024

We're truly sorry to hear about your frustration, A. While we can't be responsible for shipments when the incorrect address is provided during checkout, we understand your disappointment with our team. Your feedback helps our team improve and grow, so one of our Wellness Advisors will be reaching out to you privately to learn more about this. In the meantime, please don't hesitate to reach out if you have any questions about our policies. We're happy to help through email, live chat, SMS, or call. See you soon, and stay safe.

Response from WellBeforeMay 14, 2024

Hi Katherine, thanks for your feedback on our subscription service. We are truly sorry for the issues you've encountered and we're taking a close look at your experience to improve things. We hope we were able to help you out on the phone in the meantime, even if a little bit. Please feel free to reach out if you have any more questions - we're always happy to assist!